Why This Job is Featured on The SaaS Jobs
This Senior Technical Program Manager role stands out in SaaS because it sits at the intersection of cloud platform delivery and real world scale. Plume describes a cloud based control plane managing services across tens of millions of locations and billions of devices, with ISP customers and both B2B and B2C offerings. That combination makes program leadership less about single product launches and more about coordinating platform evolution where reliability, interoperability, and downstream customer impact are tightly linked.
For a long term SaaS career, the work builds durable strengths in cross functional execution: translating product inputs into roadmaps, surfacing dependencies, managing risk, and restoring programs that drift off plan. The emphasis on agile delivery and executive communication also maps well to senior roles in SaaS where outcomes depend on aligning engineering, product, and stakeholders around measurable milestones rather than isolated features.
This role fits professionals who prefer structured ownership across multiple concurrent initiatives and who can stay close to technical detail while operating at program altitude. It will suit someone comfortable driving decisions through ambiguity, especially where platform complexity and external customer expectations shape priorities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
Job Summary
Seeking an experienced, energetic and collaborative Engineering Program Manager to define and drive product success for our cloud based service platform.
They will be able to lead multiple simultaneous projects or programs that are complex and are able to develop recovery strategies for those that stray from their plan while being part of the collaborative, and fun loving team at a rapidly growing organization.
Plume develops and deploys cloud based control planes with scale to manage 10’s of millions of customer homes through some of the world’s largest ISPs. Plume cloud applications include WiFi network management and optimization, device access control, network provisioning and end customer user interaction through mobile apps. Our focus is on the home market and we support B2B and B2C product offerings.
Responsibilities
- Design, build and maintain the project plan including scope, schedule and risk management
- Drive execution and demonstrate end to end ownership of complex, technical programs to successful completion
- Drive deep collaboration across a network of critical dependencies
- Identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently
- Lead cross functional project meetings and milestone reviews
- Deliver executive communication and drive the decision-making process
- Manage stakeholder and team communications and updates
- Develop roadmaps and development milestones for projects based on input from Product teams
- Monitor progress to plan and design a recovery strategy if project deviates from baseline plan
Minimum Qualifications
- BS degree (or relevant/industry standard experience to match) with 10+ years of experience
- Experience working in rapidly growing organizations
- Must have strong technical background and Hands on experience in software development. Strong preference for candidate transitioned from lead development into Program Management
- Able to think strategically and tactically and to build consensus to make programs successful
- Demonstrable ability to think outside the box to resolve technical issues and resource conflicts
- Thorough knowledge of software engineering principles and agile methodologies
- 5+ years’ experience managing fast-paced agile software projects with aggressive schedules
- Ability to quickly pick up new technologies and industry trends
- Outstanding critical thinking and problem-solving skills and passion to solve hard problems
- Excellent leadership and communication skills
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
