Why This Job is Featured on The SaaS Jobs
This Senior Customer Success Manager II role stands out in the SaaS ecosystem because it sits at the intersection of product analytics and enterprise value delivery. Supporting customers across India, Australia, and Southeast Asia signals a regionally distributed SaaS motion where outcomes, adoption, and executive alignment matter as much as day to day enablement. Working with both digital-first brands and more traditional organisations also reflects a common SaaS challenge: translating a sophisticated platform into measurable business change across different levels of data maturity.
For a long-term SaaS career, the role builds durable skills around retention and expansion in a usage-driven product. Managing a sizeable portfolio while partnering closely with Account Executives and Professional Services offers exposure to the full post-sale lifecycle, from onboarding through executive business reviews and renewal planning. The emphasis on data storytelling and product expertise is particularly transferable across modern SaaS companies where customer outcomes are increasingly quantified.
This position is best suited to a CSM who enjoys structured account planning, multi-threaded stakeholder management, and balancing reactive needs with proactive program management. It fits someone comfortable operating across time zones from Bangalore and motivated by building credibility with senior customer leaders while staying close to how the product creates value.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role & Team
* This position will support customers in India, Australia, and Southeast Asia. The person must be located in Bangalore, India. *
The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Customer Success Manager for our APJ region, you are responsible for making sure that our customers are successful in achieving their product goals. As a dedicated resource on a hybrid portfolio of Emerging Enterprise and Enterprise customers across the APJ region, you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a Customer Success Manager, you will:
- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
- Plan and deliver value-based business reviews with customer executives
- Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
- Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
- Project-manage the customer journey using internal and external resources as needed
- Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
- Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights
You'll be a great addition to the team if you have:
- Proven ability to program-manage software adoption within a range of customer company sizes: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
- A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
- Strong technical aptitude with the ability to quickly learn and articulate complex products and concepts, combined with business acumen to understand revenue growth drivers within enterprise organizations
- Experience in fast-scaling SaaS environments where rapid growth and changing needs are frequent
- Familiarity with product analytics, data storytelling, and digital optimization
- Demonstrated ability to collaborate effectively with cross-functional teams such as Sales, Professional Services, and Support to deliver a seamless customer experience and drive product adoption
- Experience with leading EBRs (Executive Business Reviews) that are data-driven and outcome-focused
At a minimum, you need to have:
- 3+ years of prior experience in a Customer Success / Account Management role
- 2+ years working with mid-market SaaS customers
- Experience handling approximately 60-80 customers with a book value of $4-6M
- Willingness to meet regularly in person with local customers, travel to see customers in other cities at least once/month, and visit the APAC HQ in Singapore up to quarterly.
