Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
This Senior Principal Consultant role sits at the intersection of enterprise SaaS delivery and cloud platform adoption. With Genesys Cloud positioned as an AI-enabled experience orchestration product, the work reflects a common SaaS reality: customers buy outcomes, and implementation quality determines time-to-value. The remit blends solution architecture, deployment, and change management, signaling a services-led path to making a multi-tenant platform work inside complex customer environments.
For SaaS professionals, the long-term career value is in building repeatable implementation judgement across integrations, identity, and contact-center ecosystems. Exposure to API-driven work, CRM and SSO patterns, and AWS-backed delivery maps closely to how modern SaaS products extend into customer stacks. The emphasis on validation, issue resolution, and process improvement also reinforces operational rigor that transfers well into solution architecture, technical account leadership, or product-adjacent roles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys Cloud Services, Inc. seeks Senior Principal Consultant in Menlo Park, CA. **Telecommuting allowed for this position.**
Job description as advertised: Design and develop Genesys Cloud software solutions using software technologies. Perform on-going technical solution deployment and technical application support of professional services (PS) capabilities, delivering technical implementation activities to support transition for PS engagements as required. Demonstrate product expertise in most Genesys Cloud products. Provide top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer. Think outside the box when required and develop creative solutions to complex problems that meet customer requirements. Responsible for Change Management (CM) using Cloud, which includes conducting change impact analysis, assessing, and managing key stakeholders, developing and implementing effective communication plans, and creating and delivering training and engagement. Test software plan validation to confirm that our technology products meet the intended use and needs of the users. Identify engagement-related software issues and deliver Genesys Cloud solutions for the customers. Utilize Genesys CRM Integrations and Genesys Cloud SSO Integrations. Initiate and suggest process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions. Stay abreast of technology through internal training, lab development, and industry standard training/certifications. Telecommuting allowed for this position.
Minimum Qualifications:
The position requires a Master’s degree in Computer Science, Engineering, or closely related field plus two (2) years of experience in a computer related occupation.
Requires any amount of experience in the following: Agile and Scrum project delivery practices and tools. Genesys Cloud platform. Amazon Web Services (AWS). Development with build apps, integration, and applications leveraging APIs, JSON, and JavaScript. MS Visio. Apache Tomcat, Jetty and Embeddable Framework, Application Programming Interfaces, Data Actions, and Call Flows. SFDC, ServiceNow, MS Teams, and Zoom. Okta, Ping Federate, and Google.
Telecommuting allowed for this position.
Salary: $164,640 to $174,640 annually.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$135,600.00 - $238,600.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
