Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
This Account Executive position sits squarely in the enterprise SaaS ecosystem, selling a cloud contact center platform where buying decisions are closely tied to measurable operational outcomes. Genesys Cloud is positioned around AI-driven experience orchestration, which makes the commercial conversation less about feature checklists and more about how software changes customer and employee workflows across channels.
For a SaaS sales career, the role offers durable exposure to modern revenue mechanics: running a full-cycle motion, building pipeline discipline, and translating technical and operational requirements into commercial value. Mid-market CCaaS deals typically involve multiple stakeholders across CX, IT, and business leadership, which helps develop the kind of cross-functional credibility that transfers well across B2B SaaS categories, especially those selling into operations-heavy environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Account Executive (Mid-Market)
Location: Bangalore, India
Genesys is hiring a Mid-Market Account Executive to drive new customer acquisition and account expansion by selling Genesys Cloud CCaaS solutions. This role focuses on high-velocity, quota-carrying sales to mid-market organizations that are modernizing or migrating their contact centers to the cloud. You will engage prospects in consultative conversations, uncover business challenges, and align customer objectives with Genesys solutions to deliver measurable outcomes.
At Genesys, we are transforming how businesses connect with their customers through empathy, AI-driven innovation, and cloud technology. Joining Genesys means becoming part of a collaborative, global team that values ownership, teamwork, and bold thinking while helping organizations deliver exceptional customer experiences.
What You’ll Do
Own and manage the full sales cycle, including prospecting, discovery, product demonstrations, negotiation, and deal closure
Drive net-new customer acquisition and expansion within assigned mid-market accounts
Build and maintain strong relationships with customers throughout all phases of the sales cycle
Consistently meet or exceed assigned revenue and booking targets
Develop and manage a high-quality, high-velocity sales pipeline
Engage CX, contact center, IT, and business stakeholders in consultative, value-based discussions
Position Genesys Cloud as a scalable, quick-to-value CCaaS platform that supports business transformation
Collaborate closely with Sales Engineering, Marketing, and Partner teams to progress and close opportunities
Maintain accurate opportunity, pipeline, and forecast data within CRM systems
You’ll bring
5 to 7 years of B2B sales experience, with at least 3 years in a field sales role
Experience selling contact center solutions, CCaaS, UCaaS, CX platforms, or cloud-based SaaS offerings
Proven success in quota-carrying mid-market sales roles
Strong understanding of contact center operations, workflows, and key performance metrics
Ability to manage multiple opportunities across short to mid-length sales cycles
Demonstrated track record of closing net-new business
Preferred Qualifications
Experience selling cloud-native SaaS solutions
Exposure to partner-led or channel-assisted sales motions
Familiarity with RFP processes, pricing discussions, and commercial contracting
Key Skills
Consultative and value-based selling approach
Strong negotiation, objection handling, and closing capabilities
Excellent communication and presentation skills
High level of ownership with a results-driven execution mindset
Strong collaboration skills and ability to work effectively with cross-functional teams
Disciplined pipeline management and forecasting accuracy
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.