Customer Success Manager (m/f/d)

iad • Frankfurt, Germany • 6h ago

Company Description

iad is one of Europe’s leading networks of independent real estate advisors, built on four strong pillars: real estate, entrepreneurship, community, and international reach.

Operating in 8 countries, with 18,000+ advisors and 30%+ annual growth, iad is actively shaping the future of the real estate industry redefining it through a fully digital, agent-centric model.

Job Description

Your role at iad
As a Customer Success Manager (m/f/d), you will be the main point of contact for our real estate advisors, supporting them throughout the entire transaction process and ensuring smooth operations and high satisfaction. You will also support the team with office management and administrative tasks, contributing to efficient internal processes.

Your responsibilities:

Support real estate advisors in their daily activities
Monitor property transactions from acquisition to closing
Review and organize documentation in line with legal requirements
Support office management tasks and internal coordination

Qualifications

What you bring:

Initial experience in customer service, operations, or real estate is a plus
Strong communication and organizational skills
A structured, proactive, and solution-oriented mindset
Fluent German and good English skills
Confidence using MS Office and interest in digital tools

Additional Information

What we offer:

Permanent contract (40 hours/week)
Hybrid work model
Modern office equipment (laptop and cellphone)
Access to P:xtra (flexible benefits) and online language training
A start-up-like, diverse, and international work environment

Interested or know someone who might be a great fit?
Apply now or get in touch to learn more. We can’t wait to meet you!

iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

Click here to access our confidentiality policy.