Senior Software Engineer

Genesys • Full-time • Hyderabad (Flexible), India • 2d ago

Why This Job is Featured on The SaaS Jobs

Within the SaaS ecosystem, this Senior Software Engineer role sits at the intersection of cloud product engineering and applied AI, focused on conversational interfaces that ship as part of a platform rather than a one off implementation. Work like chat and voice bots, NLU, and information retrieval reflects where many SaaS companies are concentrating investment as customer experience becomes increasingly software mediated and automation driven.

From a career standpoint, the role offers durable SaaS experience in building and evolving backend services that must be observable, reliable, and performant under real customer load. Exposure to microservices and event driven patterns, along with AWS based delivery, maps closely to how modern SaaS products are scaled and operated. The emphasis on practical research alongside product development also signals a pathway for engineers who want to translate new techniques into production features without moving into purely academic work.

This position is likely to suit engineers who prefer problem solving across architecture and algorithms, and who enjoy collaborating with product and research counterparts to make tradeoffs explicit. It also fits professionals who want their Python and API design skills to remain central while expanding into search, conversational AI components, and cloud native operational concerns.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Senior Software Engineer

Location: Hyderabad

Summary

This is an exciting time to be part of Genesys Conversational AI Business Unit as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based experience solution focusing on AI and providing an amazing end-to-end experience. As a part of the Conversational AI team, you will help us build Genesys’ core conversational AI capabilities and features spanning, but not limited to, chat and voice bots, information retrieval, Natural Language Understanding (NLU) and document understanding to power the next generation of Genesys products.

About the Role

We are looking for problem solvers to help us build the next-generation platforms, products and services. You will work closely with a cross-functional team of developers, researchers and product managers on microservices and event-driven architectures. You will have an opportunity to work as a part of a team that does practical research, contributes to the development of new features, identifies technical risks, and finds alternate solutions to practical problems.

Minimum Requirements

Bachelor’s or Master’s degree in Computer Science or a related technical field with 5+ years industry experience with product development
Proficiency in Python programming and understanding of OOPs principles and practices.
Hands-on experience in designing and implementing REST APIs using frameworks like Flask.
Exposure to AWS / Cloud services and a good understanding of Cloud development fundamentals.
Ability to analyze and solve performance issues at scale.
Consistent application of clean code principles
Curiosity and eagerness to explore new algorithms, application areas, and tools.
Strong interpersonal and communication skills (written and verbal)
Ability to present complex ideas clearly and concisely to various audiences.
A team player with a positive work ethic

Desirable Skills

Solid understanding of search engine concepts and experience with tools like Elasticsearch or OpenSearch.
Experience in front-end development with expertise in a modern Javascript framework like Angular, React.
Intermediate knowledge of Jira and Version Control, including branching, merging, and resolving conflicts.

#LI-GR1

#LI-Hybrid

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.