Why This Job is Featured on The SaaS Jobs
This Principal Product Manager role stands out in SaaS because it sits at the intersection of established platform scale and a new AI product line. Qualtrics operates a mature Experience Management SaaS with broad enterprise adoption, and the mandate here is to define “Experience Agents” that can sense, reason, and act on experience data across channels. That places the work squarely in the current shift from analytics dashboards toward autonomous, workflow-embedded software.
For a SaaS product career, the long-term value is exposure to end to end product shaping in an AI context: turning ambiguous customer problems into a strategy, roadmap, and measurable outcomes, then translating that into capabilities that must be trustworthy and reusable across industries. The role also reinforces core SaaS muscles around platform thinking, packaging, and adoption, since agent functionality needs to integrate with existing customer and employee workflows rather than live as a standalone feature.
This position is best suited to a senior product leader who prefers ambiguous problem spaces, enjoys deep cross-functional work with AI/ML and design, and is comfortable balancing innovation with the constraints of an enterprise-grade SaaS platform. It will appeal to those motivated by building first-generation products while operating within a large, multi-team environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Principal Product Manager - Experience Agents
Role Summary
We’re excited to announce that we are hiring a product leader to spearhead the development of Qualtrics Experience Agents—innovative AI-powered agents designed to help organizations gain deeper insights and enhance customer and employee experiences in real-time. This position represents a unique "0 to 1" opportunity within a scaled enterprise, allowing the successful candidate to leverage their creativity and vision in a startup-like environment while benefiting from the resources and support of a recognized market leader. The product leader will be responsible for defining the strategy, roadmap, and positioning of Experience Agents, ensuring they deliver exceptional value to our clients. This role is perfect for someone who thrives on building transformative solutions and is eager to make an impact in an organization that values innovation. Join us in reshaping the future of experience management and driving meaningful change across industries!
How You’ll Find Success
- Define and deliver the first generation of Experience Agents that take action on experience data — closing feedback loops, resolving friction, and driving personalized engagement across channels.
- Own core agent capabilities across sensing, reasoning, and acting — from natural language understanding to decision orchestration and multi-channel response.
- Collaborate deeply with XM product teams to embed agents into customer and employee workflows, ensuring they enhance rather than disrupt the experience.
- Partner with AI/ML, design, and engineering to create intelligent agents that are trustworthy, context-aware, and outcome-driven.
- Drive adoption across industries by developing templates and strategies that scale agent capabilities across key verticals like healthcare, retail, and B2B services.
How You’ll Grow
- Develop Expertise in AI Solutions: Gain in-depth knowledge of AI-powered agents and their application in enhancing customer and employee experiences.
- Leadership Experience: Take a leading role in shaping product strategy and execution, allowing you to influence organizational direction and innovation.
- Cross-Functional Collaboration: Collaborate with diverse teams across product management, design, engineering, and AI/ML, enhancing your teamwork and project management skills.
- Industry Impact: Play a pivotal role in transforming experience management across various sectors, allowing you to build a reputation as a thought leader in the field.
Things You’ll Do
- Lead the development of omnichannel customer interaction analytics, with a focus on AI-driven insights.
- Develop innovative tools with AI capabilities to enhance the platform's automation features.
- Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
- Lead groundbreaking initiatives that challenge the status quo of customer engagement, positioning you at the forefront of industry advancements.
- Prioritize customer signals and industry trends to improve product offerings.
What We’re Looking For On Your Resume
- Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
- 7+ years of experience in a product-related role, preferably in tech/software.
- 8-12 years of product management experience.
- Experience building and scaling customer-facing analytics or AI-driven insights products.
- Ability to analyze and interpret data.
- Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.
What You Should Know About This Team
- The team works closely with brands and Fortune 100 companies to enhance the experiences they provide their customers and employees.
- This team will focus on ingesting, transforming, and storing data to make it usable for analyzing and surfacing insights from experience data to drive action.
- We believe in continuous learning, problem-solving together, and fostering a culture where every team member is empowered to make a significant impact on our products and our customers.
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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