Why This Job is Featured on The SaaS Jobs
This Senior Solution Architect role sits in the Professional Services layer of a SaaS business, where product value is realized through real-world deployments rather than just feature releases. The scope spans intelligent search, recommendations, and generative AI experiences, positioning the work at the intersection of modern SaaS platforms and enterprise digital ecosystems. Being office-based in Montreal also signals a role that likely benefits from close collaboration across delivery and stakeholder groups.
From a SaaS career perspective, the work builds durable skills in translating business outcomes into scalable architecture, a throughline across implementation, solutions engineering, and platform strategy roles. Ownership from discovery through go live strengthens end-to-end delivery judgment, including governance, documentation, and Agile execution. Exposure to customer feedback loops and collaboration with product management is also a common pathway to broader SaaS influence, since it connects deployment realities to roadmap decisions.
This is best suited to practitioners who prefer consultative, client-facing work and can move comfortably between technical depth and executive-level communication. It fits someone who enjoys structuring ambiguous requirements into clear designs, and who values repeatable patterns and best practices over one-off builds. Candidates interested in cloud ecosystems and adjacent platforms will find the context especially relevant.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Design intelligent experiences that actually make sense.
How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you’ll be the trusted technical advisor helping world-class customers unlock the full power of Coveo’s relevance technology.
You’ll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you’ll shape projects that matter.
As one of our Solution Architect, you will:
Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.
Lead solution design, architecture, and implementation of Coveo’s AI relevance platform across customer digital ecosystems.
Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.
Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.
Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
Partner with Coveo product management and customer success teams to share feedback and improve future implementations.
Here is what will qualify you for the role:
8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
Proven experience delivering software or cloud implementation projects in a professional services or consulting context
Strong organizational skills and hands-on experience with Agile methodologies
Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders
What will make you stand out:
Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
Background in customer-facing consulting roles, with a strong advisor mindset
Ability to write simple scripts in Python or similar programming languages
Experience with Salesforce or commerce platforms, with certification considered a strong asset
Do you think you can bring this role to life? Or add your own color?You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
