Why This Job is Featured on The SaaS Jobs
Modern SaaS companies increasingly treat enterprise systems as part of the product’s operating model, especially as subscription revenue, billing complexity, and multi-entity reporting mature. A NetSuite System Analyst sits at that intersection, shaping how finance and operations data flows through the business. The scope here spans core accounting modules, custom objects, and integrations, which signals a role anchored in keeping a SaaS organization scalable and audit ready as processes evolve.
For a SaaS career, this kind of systems work builds durable leverage. Experience translating stakeholder needs into workflows, SuiteScript automations, and integration patterns maps well to broader SaaS systems roles across finance ops, RevOps, and business systems. The emphasis on analytics, ODBC, and advanced reporting also develops a strong data orientation, useful in subscription businesses where metrics definitions and data integrity directly affect decision-making.
This role tends to suit professionals who like structured problem solving and can move between technical build work and clear documentation. It is a strong match for someone comfortable owning end-to-end changes, from requirements through testing and deployment, while collaborating closely with finance and cross-functional partners in a SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.
We are seeking an experienced NetSuite System Analystto provide technical support, build system enhancements, and work closely with cross-functional teams to streamline operations and improve system functionality. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate into automations and solutions. The successful candidate will have in-depth experience and strong expertise in NetSuite configuration, development, integrations, and customizations on all accounting modules. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative.
What will I be doing?
- Provide ongoing support to end-users, addressing and resolving technical issues related to NetSuite.
- Design and configure customizations in all NetSuite modules utilizing customizable objects including custom records, lists and segments,
- Utilize SuiteScript and workflows to automate business processes, extend native functionalities and address system limitations
- Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies.
- Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations.
- Create customized reports, saved searches, and SuiteAnalytic workbooks to support financial reviews
- Leverage NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases.
- Identify opportunities for process optimization within NetSuite, recommending and implementing improvements.
- Author detailed design/specification documents capturing business processes, use cases, exception handling and test cases
- Collaborate and communicate efficiently with teammates and stakeholders to define and align requirement, scope and use cases.
What skills do I need?
Qualifications:
- Minimum five years of experience in administrating NetSuite ERP
- Expertise in configuring NetSuite accounting modules and features (Basic Accounting, OneWorld, Multi-book, Advanced Revenue Management, SuiteAnalytics, Fixed Asset Management etc.).
- Experience in developing using NetSuite SuiteScript 1.0 and 2.0, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
- Experience on integrating external systems with NetSuite.
- Adept in using NetSuite ODBC, relational databases, SQL, and data management.
- Familiarity with NetSuite best practices and methodologies.
- Good understanding of basic accounting and financial principles, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, financial reporting, and month end activities
- Strong problem-solving and analytical skills
- Ability to have clear and effective communication with stakeholders and partners
Skills:
- Administration, configuration and customization of NetSuite accounting modules and features
- SuiteScript (1.0 & 2.0)
- NetSuite default connectors(Coupa, Ad, etc.)
- Custom API integration and data pull
- NetSuite ODBC reporting
- Version Control and Collaboration Tools (Git, Jira, etc.)
Bonus skills & attributes
- NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
- Previous experience in high tech industry or relevant consulting fields in a similar role
- Experience with other SaaS systems that are often used together with NetSuite (i.e. Coupa, Workato, Workday)
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the within the Greater Chicago Area is $128,205 - $148,995. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
