About the Role
NinjaOne is seeking a talented and motivated Area Vice President of Solutions Engineering to join our growing Enterprise organization. As a player and coach, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilize our products.
You will hire, mentor and coach a team of Solutions Engineers to drive sales results with our largest and most strategic prospects. This role will be hybrid of home/Ninja Office/on-location with customers and see you contributing and advocating across the company. Your key stakeholders, that success is based on, include Enablement, Sales Leadership, Solutions Engineers, Product Management and Development. Reports to VP of Sales with dotted line to VP of Global Support.
Location- Remote in Germany or the UK. We also offer a hybrid option in Berlin, Germany
What You’ll be Doing
Technical Expertise and Support (self and team)
- Provide technical expertise and onboarding/implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure
- Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders
- Assist in resolving technical issues and answering complex product-related questions
- Liaise between Enterprise AE’s and Solutions team for additional technical assistance
Team Leadership
- Hire, mentor, and coach team of Enterprise Solutions Engineers
- Build best practices, processes, and assets to train upskill the team
- Manage performance to achieve and exceed sales objectives
Sales Enablement
- Collaborate with enterprise and enablement leaders to ensure alignment of sales strategies and deliverables across teams
- Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
- Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
- Support the development of sales collateral and technical documentation for partner use
Partner Relationship Management
- Build and maintain strong relationships with Enterprise leaders and partners, serving as a trusted technical advisor
- Work closely with the Enterprise Leadership and Account Managers to maintain customer “Pulse” and pursue new sales opportunities
- Act as advocate and liaison for Support and team needs taking initiative to educate processes and keep customers informed
- Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions
Market Intelligence
- Stay current with industry trends, competitive landscapes, and emerging technologies
- Provide feedback to product management teams on partner and customer needs
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
- Other duties as needed.
About You
- 10+ Years’ experience as a Solutions Engineer, preferably in an Enterprise focused role
- 3+ years of experience in leading a team of Solutions Engineers
- Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac.
- Knowledge of networking and security concepts.
- You exercise sound judgment and prioritize based on customer impact.
- As a lifelong learner you are adaptable to new technologies and embrace change.
- Polished verbal and written communication skills that deliver messages with a customer first. mindset by explaining complex technical concepts to both technical and non-technical audiences
- You skillfully build and maintain relationships, both in-person and virtually.
- Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus.
- You align with our values Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams.
- You can work independently and with a team in a global environment.
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures.
- You are highly organized.
- You see ambiguity as an opportunity to step up and clarify understanding, needs and expectations.
- Driven and Self-motivated. You set the pace for yourself and others around you.
- Customers, clients, and teammates see you as a problem solver that brings all the details to the solution.
- Bachelor's degree in computer science, Engineering, or related field recommended but not required.
- Willingness to travel as needed to support client meetings, partner engagements and events.
About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a greattechnology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times a week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz(close to all transit)
Additional Information
This position isNOTeligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
