Why This Job is Featured on The SaaS Jobs
This Software Development Engineer in Test role stands out in SaaS because it sits at the intersection of product velocity and reliability for an AI-driven communications platform. Mobile quality is a recurring pressure point for subscription businesses where usage happens daily and defects quickly translate into churn, app store impact, and support load. The emphasis on scalable iOS and Android automation and CI/CD health signals a mandate that reaches beyond test execution into platform-level enablement.
For a long-term SaaS career, the work builds durable leverage: designing frameworks, improving signal from test results, and creating visibility into product health are skills that transfer across SaaS companies with frequent releases. The remit also touches modern patterns in quality engineering, including performance considerations, service testing, and the practical integration of AI-assisted tooling into engineering workflows. That combination aligns with how SaaS teams increasingly measure quality as an engineering system, not a phase.
This role fits an SDET who prefers ownership and technical decision-making, and who can communicate clearly across distributed teams. It will suit someone motivated by reducing ambiguity through instrumentation, repeatable automation, and root-cause analysis, and who enjoys partnering with mobile engineers and product stakeholders to make features automation-ready.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.
We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.
This position reports to a Quality Engineering Manager in the USA.
What you’ll do
- Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
- Maintain performant and reliable CI/CD pipelines.
- Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
- Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
- Develop and execute system performance testing against a variety of systems.
- Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
- Develop and execute a comprehensive test strategy.
- Perform functional, regression, and performance testing using automation tools.
- Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
- Advocate for doing the right thing even if it’s difficult.
Skills you’ll bring
- 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
- Strong programming experience in any top language, such as Python or Java.
- Experience with AI code generation, subagents, and modern code generation workflows.
- Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
- Highly organized with excellent written and verbal communication skills.
- Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
- Direct experience applying testing methodologies, including regression, integration, and performance testing
- Extensive knowledge of cloud technologies, including the testing of REST services.
- Strong people skills, as you'll work with other teams in different geographies.
- The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.
