Why This Job is Featured on The SaaS Jobs
HiveWatch sits at the intersection of SaaS and physical security operations, applying software orchestration to a traditionally hardware and personnel led domain. A GSOC Operator role in this context is notable because it treats security monitoring as a productized, multi-tenant service, where consistent workflows, clear escalation paths, and high-quality incident data directly influence customer outcomes.
For SaaS career builders, this position offers practical exposure to how operational delivery supports a recurring-revenue model. Working across multiple platforms while handling routine and high-severity events builds fluency in tooling, process discipline, and service reliability, all of which translate to roles in SaaS operations, customer support leadership, trust and safety, or incident response. The emphasis on concise reporting and cross-stakeholder communication also maps well to SaaS environments where documentation and handoffs are part of daily execution.
This role tends to suit professionals who prefer structured, shift-based work and can maintain judgment under pressure while following defined procedures. It is a strong fit for candidates interested in technology-enabled operations and who want hands-on responsibility in a customer-facing control center setting, particularly those comfortable learning unfamiliar systems and collaborating through written and real-time channels.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Us:
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.
HiveWatch GSOC Operator Hiring Event! (Invitation Only!)
Thursday, February 26 | 9 AM - 4 PM PT
$23 - $29 per hour + Equity Eligible
Same-Day Offers
Note: Attendance is by invitation only. Invitations will be sent after our team reviews your application and resume.
Available Shifts:
- Day: 5 AM to 1:30 PM
- Swing: 1 PM to 9:30 PM
- Overnight: 9 PM to 5:30 AM
HiveWatch is growing - and we’re hiring GSOC Operators in person.
Join us for a high-impact hiring event at the HiveWatch HQ, where qualified candidates will interview onsite and will receive a decision the same day.
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.
If you thrive in fast-paced environments, stay calm under pressure, and want to be part of a technology-driven security operation - this is your opportunity.
What You’ll Do
As a GSOC Operator, you will:
- Represent and display the HiveWatch core principles of customer service and professionalism
- Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
- Be able to prioritize and make decisions under stress
- Maintain various records of communications and events in a concise manner
- Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their personnel, property, business operations or brand
- Communicate and disseminate information, using established communication vehicles, to key partners using best practices
- Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems.
- Maintain composure during critical incidents and emergencies.
- Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
- Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
- Ability to generate concise reports from verbal or written sources
What We’re Looking For
- Minimum 3 years experience working with or in a communications or operations center, or other related role
- Must be willing to learn unfamiliar technical systems
- Must have availability for overnight shift work
- Strong customer service/interpersonal skills, especially during times of crisis
- Must have a reliable means of communication (i.e., email, cell phone)
- Must have a reliable means of transportation (public or private).
- Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
- Must be able to pass a background check and drug screen upon the extension of a conditional employment offer
Physical and Environmental Conditions:
- The position requires sitting or standing in place for extended periods
- No personal belongings including electronics will be allowed to be with the employee while on shift
- Secure storage will be provided onsite
- Significant computer and screen viewing will be required
Reminder: Attendance is by invitation only. Invitations will be sent after our team reviews your application and resume.
