Why This Job is Featured on The SaaS Jobs
This Customer Success Team Lead role stands out in SaaS because it sits at the intersection of recurring revenue stewardship and regional execution. With ownership spanning SMB through Enterprise across an EAST territory, it reflects how modern B2B SaaS companies operationalise retention and expansion through segment-specific coverage and consistent operating rhythms. The remit also signals a scale-minded setup, where leadership is expected to translate company-level KPIs into local priorities rather than simply manage a queue of accounts.
From a SaaS career perspective, the role builds fluency in the metrics and mechanisms that shape predictable growth, including GRR, NRR, adoption, and health scoring. Managing escalation paths and churn risk develops judgement that is portable across subscription businesses, while partnering with Sales, Product, Marketing, and Support mirrors the cross-functional dependency chain that defines effective post-sales in SaaS. Experience optimising coverage models and running operational reviews is particularly relevant for professionals who want to progress into broader CS leadership.
This position is best suited to someone who enjoys coaching managers-in-the-making, setting standards, and using data to drive decisions. It will fit a professional ready to balance people leadership with hands-on accountability for outcomes, and who is comfortable working across multiple customer segments in a B2B subscription environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Among other things, you will: Lead, mentor, and scale a team of 6–10 Customer Success Managers across SMB, Mid-Market, and Enterprise in the EAST region. Drive performance management, coaching, hiring, onboarding, succession planning, and best practice sharing. Own and drive GRR, NRR, and adoption across all segments; proactively manage health and churn risks; act as escalation point. Lead weekly operational and monthly strategic reviews. Translate company KPIs into regional priorities and optimize coverage models. Partner cross-functionally with Sales, Product, Marketing, and Support. Who you are: 3–5 years in CS/AM/Sales/Consulting in B2B SaaS with strong track record; initial leadership experience managing or mentoring teams of 5+; experience across SMB/MM/Enterprise; strong analytical and data-driven mindset; excellent communication and stakeholder skills; fluent business English and additional EAST region languages (Croatian, Hungarian, Romanian or Polish).
