Why This Job is Featured on The SaaS Jobs
This AI Engineer role sits at the intersection of SaaS operations and internal platform engineering, applying agentic systems to the digital workplace rather than customer facing features. Within the broader SaaS ecosystem, that focus is increasingly relevant as companies adopt AI enabled tooling across collaboration, identity, and support workflows and need governance and reliability to match.
Career wise, the remit builds durable SaaS skills in orchestration, risk management for third party AI tools, and operational ownership of services. Designing self healing workflows and autonomous agents also develops a practical understanding of how AI capabilities translate into measurable platform outcomes, an area many SaaS organisations are still formalising. The cross functional collaboration described, spanning engineering, product design, and product ownership, mirrors how modern SaaS platform teams ship internal products.
This position tends to suit engineers who like end to end delivery and can move between backend services, APIs, and user interfaces when required. It will appeal to professionals who prefer working in ambiguous problem spaces where patterns are still emerging, and who are motivated by improving productivity and support experiences at scale through secure, well governed automation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We’re looking for a passionate engineer to join Spotify’s IT Studio, the team driving the evolution of our digital workplace. Our mission is simple: give every Spotifier the best possible user experience from the moment they open their device. Removing friction, boosting productivity, and making Spotify one of the best places to work.
As part of our AI strategy, you’ll help us harness AI to enhance company-wide platforms and support experiences. You’ll build secure AI orchestration platforms with robust governance, design self-healing systems through AI-driven workflows, and embed intelligent agents that empower Spotifiers with data, control, and speed. You’ll also help shape new IT platforms that supercharge self-service and contribute to growing AI fluency across the organisation.
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What You'll Do- Identify and mitigate risks from third-party, AI-enabled tools integrated into Spotify’s collaboration ecosystem.
- Design, build, and evaluate autonomous agents that detect and resolve IT issues before escalation.
- Partner with engineers, product designers, and product owners to build AI-first experiences across the digital workplace.
- Take operational ownership of the components and services you develop.
- Contribute to knowledge sharing and internal up skilling in AI fluency across IT teams.
Who You Are - Skilled in designing, building, testing, debugging, and optimizing agentic systems or workflows.
- Experienced in delivering end-to-end solutions, with strong understanding of software architecture across back-end, front-end, and the APIs that connect them.
- Proficient in Java for backend services and experienced with JavaScript/React for front-end interfaces, enabling you to work effectively across the full stack.
- Passionate about experimentation, iteration, and continuous learning in a collaborative engineering environment.
- Comfortable navigating ambiguity and driving clarity in complex technical spaces.
Where You'll Be - This role is based in London
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
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Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
