Why This Job is Featured on The SaaS Jobs
This Lead Account Technology Strategist role sits at a common intersection in SaaS: technical credibility applied directly to go to market execution across the customer lifecycle. With Citrix positioned in cloud delivered infrastructure and security adjacent domains such as DaaS and ZTNA, the work reflects how modern SaaS platforms are evaluated and adopted in enterprise settings, where architecture, risk posture, and operational outcomes shape buying decisions as much as feature sets.
For SaaS career development, the role builds durable skills in translating platform capabilities into business value, running structured technical evaluations, and guiding multi product proof of concept work that influences commercial outcomes. It also offers practice in navigating stakeholder complexity, from technical teams to executive audiences, and in coordinating cross functional resources, which mirrors how customer success, solutions, and sales engineering functions operate across many SaaS businesses.
This position tends to suit professionals who prefer externally facing work and enjoy being accountable for technical narrative, demos, and evaluation plans rather than owning product delivery. It aligns well with someone comfortable operating as a trusted advisor, maintaining disciplined CRM and account hygiene, and traveling within a defined territory while balancing multiple concurrent engagements.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Duties and Responsibilities
As a seasoned Technology professional with field experience supporting Go-To-Market efforts, the ATS provides technical expertise throughout the entire customer lifecycle on Citrix Platform.
The ATS role sits within our Customer Success team, therefore responsible for assessing and delivering the potential of Citrix products to meet our customers’ business needs.
- Articulates industry trends and insights.
- They have trusted advisor status and are known as a customer advocate.
- They have a strong knowledge of our well-known use cases where applicable.
- Conduct product demonstrations and technical presentations remotely or at customer locations\Citrix facilities.
- Capable of coordinating and aligning cross-functional resources to ensure customer needs are met.
- Has the ability to build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process.
- Assists with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle.
- The ATS should create formal networks with key decision-makers in assigned accounts and develop extended relationships beyond our current contacts.
- They should serve as an external spokesperson and evangelist for Citrix’s vision and associated technologies.
Provide regular and efficient updates on assigned accounts to Sales & ATS Leadership.
Ability to present\communicate at an executive level to multiple customers\prospects
Owns initiatives impacting their immediate territory. Example: Aligning to 'go-to-market' strategies.
- Positively influences sales opportunities beyond their own assigned account set.
- Citrix Technology Proficiency and Competitive Positioning - The individual demonstrates a high level of proficiency in Citrix Technologies, with a solid understanding of the key platforms such as Desktop as a Service (DaaS), Zero Trust Network Access (ZTNA), Application Delivery Controller (ADC) and Enterprise Browser solutions. This expertise includes knowledge of competing products, allowing for effective comparison and strategic positioning. The individual can communicate Citrix Technologies’ unique value, showcasing their strengths to secure a competitive edge and meet customer needs.
Required Experience/Skills
- They must have a solid understanding of Citrix's competitive domain and technologies.
- Ability to diffuse complicated technical and political situations with partners and customers.
Must be flexible, dependable and capable of quickly learning new products and technologies.
The individual should have demonstrated a broad understanding of one (if not more) of the following areas of focus – DaaS, Virtualization, ZTNA, Endpoint strategies, observability and networking.
Exhibits a positive attitude and is able to operate in a fast and dynamic business.
Prioritizes and manages many diverse tasks.
Maintains accurate records and completes required administrative activities using internal Citrix account‑management applications (e.g. expenses, CRM updates, feedback questionnaires) in a timely manner.
Excellent oral and written communications skills, as well as excellent presentation skills
- Strong work ethic, attitude, and follow-through ability
Possesses a high level of specialized pre-sales and product solution knowledge
Ability to travel within assigned territory
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
