Why This Job is Featured on The SaaS Jobs
This Senior Implementation Specialist role sits at a core junction in SaaS: turning a signed contract into an adopted, value-producing deployment. The remit spans onboarding, data migration, configuration, and training for larger customers, which is where many SaaS platforms win or lose long-term retention. The emphasis on time-to-value and change management signals a product where workflow redesign and user adoption matter as much as the technical setup.
For a SaaS career, implementation work like this builds durable skills that translate across industries and product categories. Managing enterprise rollouts develops fluency in stakeholder alignment, structured project delivery, and risk management, all within the recurring-revenue realities of adoption and expansion. Regular collaboration with Sales, Customer Success, Product, and Support also provides a systems-level view of how SaaS teams coordinate handoffs and feed customer insights back into the product.
This position best fits professionals who enjoy consultative, customer-facing work and can balance detail-heavy execution with executive-level communication. It will appeal to those who like owning end-to-end outcomes across multiple accounts, and who are comfortable leading workshops, guiding process change, and keeping implementation plans on track in a remote setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform.
As a SeniorImplementation Specialist, you will...
- Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time.
- Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability.
- Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs.
- Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.
- Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance.
- Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
- Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track.
- Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
- Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon.
About You
- You are experienced in project management and comfortable managing multiple customer projects simultaneously.
- You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence.
- You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps.
- You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes.
- You have a strong attention to detail and pride yourself on accuracy and follow-through.
- You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
- You are resilient and adaptable, thriving in dynamic environments where change is constant.
- You are comfortable working remotely and managing your time independently.
Bonus points if you have:
- Experience in the accounting or tax industry.
- Previous experience with workflow, accounting, or project management software.
- Background in software onboarding or enterprise implementations.
- Knowledge of change management frameworks.
- Experience in a startup or high-growth SaaS environment.
- Deep knowledge and hands-on experience using Karbon.
Why work at Karbon?
- Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
- Excellent benefits package including:
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
- Work with (and learn from) an experienced, high-performing team
- A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
- Be part of a fast-growing company that firmly believes in promoting high performers from within
