Why This Job is Featured on The SaaS Jobs
Enterprise SaaS companies depend on dependable internal technology just as much as they depend on customer-facing uptime, and this Desktop Support Engineer II role sits at that intersection. In a business built around data resilience, day-to-day employee tooling, conference room reliability, and executive device support become operational dependencies that indirectly affect delivery, customer responsiveness, and incident readiness. The onsite requirement also signals a hands-on environment where physical hardware and meeting infrastructure remain central to productivity.
For a SaaS career, this position offers durable exposure to the systems and process discipline that underpin scale. Working across mixed Mac and Windows fleets, mobile platforms, Active Directory, networking, and ITSM practices builds a foundation that translates well across SaaS organizations, particularly those with distributed workforces and high security expectations. The emphasis on documentation and repeatable workflows is aligned with how mature SaaS teams reduce operational friction as headcount grows.
This role is best suited to someone who enjoys structured problem solving, can switch between end-user support and deeper troubleshooting, and is comfortable owning issues through resolution. It will fit professionals who communicate clearly with both technical peers and senior stakeholders, and who value consistency, discretion, and service reliability in an office-based setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
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About the Role
The Desktop Support Engineer role is crucial in managing daily operations and delivering comprehensive technical support. This position involves identifying, researching, and resolving technical issues. We seek a reliable individual who can effectively analyze and manage non-standard situations. This role requires onsite presence five days a week.
What You’ll Do
- Provide exceptional technical support to both remote and on-site channels.
- Offer flexible coverage across standard and extended business hours.
- Attend meetings, conferences, and special events as needed.
- Manage audio/visual setup and troubleshooting for presentations and video conferencing.
- Conduct proactive maintenance and monitoring of technology systems, including daily equipment checks, meeting preparation, and system health reviews.
- Maintain and repair executive hardware, including computers, printers, mobile devices, and A/V equipment.
- Collaborate with HR and IT teams to ensure smooth onboarding of new hires.
- Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
- Manage and prioritize support inventory to ensure technology needs are anticipated and met.
What You’ll Bring
- Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field; or 5+ years of equivalent professional experience.
- Proven expertise in supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
- Strong knowledge of IT infrastructure, including Active Directory, networking, and server technologies.
- Hands-on experience with enterprise ITSM ticketing systems.
- Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
- Experience with installation, cabling, and maintenance of office technology equipment.
- Ability to lift and transport equipment up to 50 lbs.
- Exceptional customer service orientation with excellent communication skills.
- Ability to work independently with minimal supervision while maintaining accountability.
- Strong analytical and problem-solving abilities with a solution-focused mindset.
- Excellent written, verbal, and presentation skills suitable for executive-level interactions.
- Calm demeanor and methodical approach when managing high-pressure or sensitive support situations and act with discretion and professionalism when handling confidential information
What you'll get
- Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Compensation Range (TTC)
$78,400—$130,700 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
