Why This Job is Featured on The SaaS Jobs
This Senior Solutions Engineer role sits at a core pressure point in modern B2B SaaS: translating AI and analytics capabilities into credible, secure outcomes for enterprise buyers. With a focus on CX AI use cases and future state architectures, the work reflects how leading SaaS platforms are increasingly evaluated not just on features, but on data readiness, governance, and measurable business impact across customer journeys.
For a SaaS career, the role builds durable leverage across the full commercial-technical interface. It develops repeatable discovery and evaluation skills through workshops, RFP mapping, and proof-of-concept design, while deepening fluency in integrations, APIs, and contemporary data architectures. Regular exposure to privacy frameworks and regulated environments also strengthens a practitioner’s ability to operate in enterprise SaaS, where security and residency constraints often shape roadmap and deal strategy.
This position is best suited to professionals who enjoy combining consultative problem solving with hands-on technical storytelling. It fits someone comfortable engaging executives, aligning multiple stakeholders, and maintaining rigor in documentation and success criteria. It will appeal to candidates who want to stay close to product evolution while influencing go-to-market decisions through field intelligence and cross-functional partnership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Responsibilities
- Own technical leadership across CX AI opportunities in the US, partnering with sales to shape deal strategy and customer outcomes.
- Run structured discovery workshops to surface business goals, technical constraints, regulatory considerations, and success metrics.
- Design future-state architectures that combine product analytics, marketing insights, and CX data within secure, compliant environments.
- Deliver tailored demonstrations that showcase Amplitude’s AI Agents, experimentation, journey analytics, and personalization workflows.
- Map RFP and RFI requirements to platform capabilities, including data governance, residency, and security controls.
- Scope pilots and proofs of concept with clear evaluation criteria, timelines, and mutual success plans.
- Advise executives on how analytics maturity can drive revenue growth, retention, and customer satisfaction.
- Navigate international privacy frameworks and industry regulations in partnership with legal and security teams.
- Capture field intelligence on competitive positioning, emerging CX patterns, and buyer objections to inform product and GTM strategy.
- Support post-sale transitions by ensuring technical alignment and continuity with Customer Success teams.
Requirements
- 6+ years in Solutions Consulting, Sales Engineering, or Technical Consulting roles within B2B SaaS.
- Demonstrated experience selling or implementing CX, CRM, analytics, or AI-driven platforms.
- Strong understanding of web technologies, APIs, integrations, and modern data architectures.
- Proven ability to guide complex enterprise evaluations involving multiple stakeholders.
- Experience addressing security, compliance, and data-privacy requirements in regulated or multi-country environments.
- Track record of running pilots, proofs of concept, and executive-level technical presentations.
- Willingness to travel across regionally distributed accounts as needed.
About You
- You approach complex problems with curiosity, rigor, and commercial empathy.
- You enjoy operating at the intersection of analytics, AI, marketing, and customer experience.
- You are comfortable advising senior executives and navigating nuanced regulatory discussions.
- You balance technical depth with clear, persuasive storytelling.
- You thrive in fast-moving environments and adapt quickly as products and markets evolve.
- You take pride in being prepared, precise, and relentlessly customer-focused.
- You see collaboration as a force multiplier and actively seek diverse perspectives.
