Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Cloud platform work sits at the core of modern SaaS delivery, and this Staff Cloud Platform Engineer role stands out because it is positioned as a company-wide technical leadership seat rather than a single-product infrastructure post. Genesys operates a cloud-based customer experience platform, which typically implies high availability expectations, complex integration surfaces, and rigorous security and governance needs across environments.
For SaaS engineers building long-term leverage, the remit here maps closely to the skills that travel across the sector: multi-account AWS architecture, infrastructure-as-code standardisation, CI/CD design, and operational reliability through incident response. The added emphasis on evaluating managed AI and generative AI services is a notable signal of where platform engineering is heading in SaaS, namely establishing guardrails so new capabilities can be adopted without undermining compliance or operability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Staff Cloud Platform Engineer
Location: Hungary
Level: P4
Timezone: 1st shift (local time)
Position Overview
We are seeking an experienced and highly influential Staff Cloud Platform Engineer to join our IT organization. This role sits one level above Senior and is designed for a seasoned technical leader who drives cloud platform strategy, defines standards, and leads complex, cross-team initiatives.
As a Staff Engineer, you will architect, build, and evolve scalable, secure, and highly available AWS platforms that underpin the company’s corporate infrastructure. You will operate with a high degree of autonomy, influence technical direction across teams, mentor engineers, and partner closely with DevOps, security, and application teams to ensure reliable, efficient, and well-governed cloud environments.
Key Responsibilities
Architect, design, and lead the implementation of scalable, highly available, and secure AWS cloud platforms.
Define, implement, and maintain infrastructure using Infrastructure as Code (IaC) methodologies, with a strong emphasis on Terraform.
Design, maintain, and evolve Terraform modules, standards, and best practices used across the organization.
Define and champion Git best practices, including branching strategies, pull request workflows, code reviews, and version control standards (GitHub preferred).
Design, implement, and maintain CI/CD pipelines, ensuring fast, reliable, secure, and repeatable deployments.
Evaluate, integrate, and operationalize managed AI and generative AI services within cloud platforms, ensuring security, scalability, and compliance.
Leverage AI-assisted tools to improve infrastructure automation, reliability, incident response, and developer productivity.
Partner with security, legal, DevOps, and application teams to ensure safe, compliant, and cost-effective adoption of AI capabilities.
Qualifications
Advanced, hands-on expertise with AWS, including compute, networking (VPCs), serverless technologies, and messaging services (e.g., SQS, SNS).
Preferred Qualifications
Additional Information
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
