Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Commercial Sales Director, NOLA is responsible for leading the Commercial segment across the NOLA subregion, managing and scaling a high-performing team of Account Executives focused on non-named accounts across the territory.
This leader will own the Commercial GTM execution, consistently deliver bookings/ACV targets, build robust pipeline coverage, and drive operational excellence in forecasting, Sales process and CRM hygiene.
The role requires strong people leadership, disciplined sales management, and the ability to operate in a diverse, multilingual, multi-country environment.
Commercial Segment Definition & Coverage Model
Within NOLA Sales, three customer segments are defined:
Strategic: managed separately and reporting directly to the VP Sales, NOLA Subregion
Enterprise: managed under the Enterprise leader (Mauro Vargas)
Commercial (this role): responsible for all non-named accounts across the NOLA geography
The Commercial organization currently includes 5 territories (Account Executives).
Key Responsibilities
1) Revenue Leadership & Execution
Own and deliver Commercial revenue targets (e.g., Bookings / ARR / Net New ARR / New Logo / Expansion, as applicable).
Drive consistent pipeline creation and pipeline coverage to ensure predictable quarter-over-quarter performance.
Lead deal strategy for key Commercial opportunities, including qualification, value messaging, competitive positioning, pricing guidance, and negotiation support.
Ensure accurate forecasting and operating cadence (weekly/monthly), including risk management and recovery plans.
2) People Management & Team Development
Directly lead and develop a team of Commercial Account Executives (currently 5 territories).
Coach to a consultative, value-based selling motion and enforce consistent execution of sales methodology.
Set clear expectations, performance standards, and individual development plans.
Lead recruiting, onboarding, and ramp for new hires as needed; create a culture of accountability, high activity, and strong win rates.
3) Territory Strategy & Account Coverage
Define and optimize territory coverage and account allocation for non-named accounts across NOLA.
Create a scalable coverage model that balances new logo acquisition and expansion.
Partner with Sales Ops to maintain account/territory hygiene and segmentation governance.
4) Cross-Functional Leadership
Collaborate with Marketing to localize demand generation plans and improve lead-to-opportunity conversion in NOLA.
Partner with Customer Success to support retention, renewals, adoption, and expansion plays in Commercial accounts (as applicable to your model).
Work closely with Solutions Consultant and Product/Enablement to align messaging, proof points, and competitive differentiators relevant to NOLA markets.
Coordinate with Channel/Alliances (if applicable) to expand reach and accelerate pipeline and bookings.
5) Operational Excellence
Maintain rigorous CRM discipline: pipeline stages, next steps, close plans, MEDDICC/[your method], and accurate opportunity data.
Build and report against performance dashboards (pipeline creation, conversion rates, velocity, win rate, ASP, sales cycle).
Ensure compliance with company policies, legal/regulatory requirements, and ethical selling practices across all countries in scope.
Success Metrics
Commercial bookings ACV vs. target
Pipeline coverage and pipeline creation (quarterly/monthly)
Win rate and conversion metrics by stage
Forecast accuracy and Forecast Linearity
CRM hygiene and operational KPIs
Required Qualifications
8–12+ years of proven success in B2B sales (SaaS/technology or relevant industry), including consistent quota achievement.
3–5+ years of sales leadership experience managing Account Executives, with demonstrated ability to coach and scale performance.
Experience building pipeline and driving predictable forecasting across multiple countries/territories.
Strong deal leadership skills: qualification, value selling, negotiation, and closing.
Experience operating in Latin America and/or Caribbean markets; strong cultural awareness and adaptability.
Fluency in Spanish and English (required, given the region includes Spanish- and English-speaking markets).
Preferred Qualifications
Experience managing a Commercial/Mid-Market segment with high velocity, multi-territory coverage.
Experience working with channel partners and distribution models in Latin America/Caribbean.
Familiarity with modern sales methodologies (e.g., MEDDICC, Challenger, SPICED) and disciplined pipeline governance.
Demonstrated ability to drive performance through data, coaching, and structured operating cadence.
Competencies
Strong people leadership and coaching mindset
High accountability and operational rigor
Strategic thinking with hands-on execution
Strong communication and stakeholder management
Comfort operating in ambiguity and fast-changing environments
Customer-centric, value-based selling approach
Travel
Willingness and ability to travel across Central America, Caribbean, and northern South America as business needs require.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.