Senior Strategic Customer Success

Checkmarx • Braga, Portugal • 6h ago

Senior Strategic Customer Success

Sales
Braga, Portugal
Senior
Full time
ID: P1184

Description

Who are we?

Checkmarx is the leading application security provider shaping how organizations build secure software in the AI era. Our AI-powered technology protects the world's leading brands through Checkmarx One, the industry's most comprehensive cloud-native platform that secures every phase of development for every application. We empower enterprises to shift security everywhere—from code to cloud—ensuring they can innovate at speed without compromising security. Trusted by more than 1,800 customers, including 60% of the Fortune 100, we're at the forefront of shaping how organizations build secure software.

How will you make an impact?

In this role, you'll drive customer success, product adoption, and value realization, leading to increased customer satisfaction and loyalty. You'll influence product development by representing customer needs and contribute to revenue growth through successful engagements. Ultimately, you'll become a trusted advisor, helping customers achieve their application security goals.

Responsibilities:

Lead and manage the deployment and adoption of Checkmarx products, ensuring customers achieve their desired outcomes.
Deeply understand and formalize customer requests, needs, requirements, and escalations, acting as the voice of the customer internally.
Collaborate closely with Product Management, R&D, Technical Support, and Professional Services to represent customer challenges and drive swift resolution.
Maintain a strong knowledge base across all Checkmarx products and services.
Proactively introduce and demo new products and features to customers.
Collaborate closely with customers on AppSec program implementations, leveraging Checkmarx services to align with their business objectives.
Serve as a trusted advisor and customer champion, building strong, long-term partnerships.
Proactively lead customer engagements through regular interactions and workshops.
Maintain accurate and up-to-date internal reporting and documentation.

Requirements

What is needed to succeed?

5+ years of proven experience in a similar Customer Success, Technical Account Management, or Value Consulting role within a SaaS or enterprise software company.
Strong technical aptitude with a solid understanding of software development lifecycles and application security concepts.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to build strong relationships with customers and internal teams.
Proven track record of driving product adoption and achieving positive customer outcomes.
Experience with customer success platforms (e.g., Gainsight).
Strong problem-solving and analytical skills.

Advantages:

Experience in the application security domain.
Proficiency in an additional language.
Relevant security and cloud certifications (e.g., CISSP, CISM, AWS Certified Security, Azure Security Engineer).

What we have to offer

Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year.

Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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