Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a UX Designer, you consistently demonstrate proficiency in UX design, confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. You're skilled at balancing user needs, business goals, and technical requirements in your designs.
Team:
Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of a group of 4+ passionate UX professionals who work closely with our product and engineering partners.
The Core Platform team is shaping the foundational capabilities that power every experience within Genesys Cloud. We design the systems, frameworks, and configuration models that enable scalable, secure, and extensible solutions across products and regions. Our work spans identity and access management, organizational structures, data models, and cross-product consistency—ensuring the platform can support enterprise complexity while remaining intuitive and reliable.
We’re a focused team building the architecture that makes innovation possible. Our work integrates with Genesys’ AI and Experience Orchestration capabilities to ensure automated and human-led processes work together seamlessly.
Key Responsibilities
Design Execution: Independently execute designs for defined projects, leveraging user research insights and aligning closely with project goals.
Collaboration & Communication: Clearly communicate design decisions and rationale, working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering.
Discovery and Definition: Participate in UX discovery efforts on projects, confidently executing tasks related to UX strategy and definition, such as conducting competitor audits and crafting user stories.
Continuous Learning: Proactively seek mentorship and training opportunities, contributing actively to the team's collective knowledge and skills.
Requirements:
2 – 4 years of experience in user experience design, demonstrated ability to independently execute designs.
Proficiency with Figma and low-fi collaboration tools like Miro/FigJam.
Experience with various UX research methodologies.
Ability to connect design to product strategy and user needs.
Good communication skills, capable of clearly presenting design ideas and gathering feedback across teams.
Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.
Preferred Experience:
Our Benefits
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along withaccess to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
