Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We’re hiring a Senior AP Analyst who thrives in complex, fast-paced environments and takes ownership of resolving issues end-to-end. You’ll go beyond processing invoices — acting as a problem-solver, business partner, and quality champion across the invoice-to-pay lifecycle.
What You’ll Do
- Process PO and Non-PO invoices with high accuracy and within SLA
- Proactively resolve missing PO, insufficient funds, pricing mismatches, and approval delays
- Own complex cases end-to-end, coordinating with business, procurement, FP&A, and vendors
- Partner with business teams to unblock approvals and prevent aging
- Support global payment cycles and assist with wire return investigations
- Ensure tax compliance documentation (W8/W9) and audit readiness
- Identify recurring issues and contribute to root cause analysis and process improvements
- Act as a subject matter expert for AP tools (ERP, OCR, ticketing systems, portals)
- Support month-end close activities and audit requests
- Contribute to AP metrics, reporting, and continuous improvement initiatives
Qualifications
- 6–9+ years of AP experience in a mid-to-large global organization
- Strong understanding of PO lifecycle, 2-way / 3-way match, and accrual concepts
- Experience with ERPs (NetSuite preferred) and invoice automation tools
- Strong stakeholder communication and follow-up skills
- Proven ability to manage high volumes with accuracy and ownership
- Process improvement mindset and strong attention to detail
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
