Job Description
We are seeking a remote Support Coordinator to join our team, helping drive the improvement of our Client's experience and the efficiency of our support team. This role is ideal for someone who thrives in a distributed environment, communicates proactively, and is comfortable working independently while staying highly collaborative across digital channels.
Key Responsibilities
Manage daily responsibilities in a remote environment including case, contact, and account management with some calls or meetings required
Checking multiple communication entry points and logging cases as applicable from the messages conveyed
Act as a backup for the Senior Support Coordinator on tools administration and monitoring
Collaborate with cross‑functional teams through virtual tools (Teams, Outlook, Salesforce, etc.)
Maintain clear documentation and communication to ensure alignment across time zones
Contribute to virtual meetings, training sessions, and project planning
Attention to Detail is a must and following process documentation that can change quickly as business needs adjust.
Required Qualifications
Proven ability to succeed in a remote or asynchronous work environment
Strong written and verbal communication skills
Excellent time‑management, self‑organization, and follow‑through
1-3 years similar experience
Preferred Qualifications
Experience with remote collaboration tools (Microsoft Teams, Outlook, SharePoint, etc.)
Experience with Salesforce Service Cloud case management system is a plus
Experience using Vonage Contact Center or similar is a plus
Comfort working with distributed teams across regions or time zones
Prior remote work experience
Work Environment
Remote with Hybrid preferred
US Hours in 8-hour shifts ( generally between 8am Eastern and 8pm Eastern)
Digital‑first culture that values transparency, documentation, and communication
High Speed Reliable internet is a must have if working remotely from a home office
Benefits
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Planned Paid Time Off - Earned Leave and Casual Leave in Each Calendar Year
Company Holidays as Per Policy
Employer-Paid Parental Leave
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Group Mediclaim Policy
Group Accident Policy
Group Term Life Policy
Gratuity as Per Payment of Gratuity Act
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.
