Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Overview
Genesys is seeking a skilled Senior IAM Engineer to join our global Identity and Access Management team. This role is ideal for an experienced individual contributor who can independently deliver on defined IAM capabilities, support day-to-day operations, and collaborate effectively with global stakeholders.
The IAM Engineer will support enterprise IAM platforms and processes including SSO, Identity Governance & Administration (IGA), directory services, and access controls, while gaining deeper exposure to Active Directory and Microsoft Entra ID in support of senior engineers.
Key Responsibilities
Execute IAM operational activities such as user provisioning/deprovisioning, access changes, access reviews, and authentication workflows.
Assist with directory and cloud identity operations in Active Directory and Microsoft Entra ID, including user, group, and access management.
Qualifications & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Working knowledge of SAML, OAuth, OIDC, MFA, and identity lifecycle concepts.
Additional Information
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
