Why This Job is Featured on The SaaS Jobs
Freshworks operates in the customer experience and IT service management SaaS category, where buying decisions often involve multiple stakeholders and clear proof of operational impact. A Business Development Representative role here sits at the intersection of product-led value and enterprise-style qualification, making it a useful window into how modern SaaS companies create pipeline for platforms that touch support, IT, and employee workflows.
For a SaaS career, the day-to-day work builds durable commercial fundamentals that translate across categories: account research, structured discovery, and disciplined pipeline hygiene in a CRM. Exposure to qualification frameworks like BANT and MEDDPICC also creates a shared language with Account Executives and revenue operations, which can be leveraged later in roles spanning sales, partnerships, or go-to-market strategy.
This position tends to suit early-career professionals who prefer measurable goals and consistent outreach habits, and who want to develop confidence speaking with senior buyers. It also fits candidates who enjoy combining analytical targeting with high-volume communication, and who value learning a product deeply enough to articulate outcomes rather than features in a SaaS sales context.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
Key Responsibilities:
- Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools
- Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling
- Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC
- Manage inbound leads from different sources, qualifying in and out for sales
- Create qualified opportunities for the sales organization
- Develop a strong relationship with Account Executives
- Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects
- Utilize the CRM to accurately record all interactions and activities
- Meet and exceed quarterly quota targets
Location:
This is an onsite role (5x/week) from our Denver, CO office location
Qualifications
- 1-2 years experience in business development, sales, or related role
- Experience researching, cold-calling, and qualifying accounts
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong-problem solving and objection handling abilities
- Experience facilitating qualifying conversations with prospects
- Self-motivated and target-driven with a passion for achieving results
- Knowledge of CRM software
Additional Information
Compensation Package
$58,820 – $72,660 Base Salary. This role is also eligible for variable compensation.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
