Why This Job is Featured on The SaaS Jobs
Recruiting for User Operations sits at an important intersection in modern SaaS: it supports the teams that keep subscription products reliable, safe, and scalable as usage grows. This role is featured because it focuses on operational functions like Trust and Safety, Support Operations, and Fraud and Risk, areas that increasingly define product quality and customer retention for software businesses with large user bases.
For a SaaS career path, the long-term value is in learning how hiring decisions shape service capacity and user experience, not just headcount. Owning full-cycle recruiting across multiple operations disciplines builds fluency in funnel design, sourcing strategy, and stakeholder partnership, all within the constraints of real-time demand. Experience with modern ATS and sourcing tooling also translates well across SaaS companies that run on measurable, process-driven talent workflows.
This role tends to suit recruiters who prefer structured ownership and close collaboration with functional leaders, balancing hands-on sourcing with advising on interview practice and market signals. It will appeal to professionals who like roles where operational rigor matters, and where hiring outcomes are tied to how a product is supported and protected at scale, including in remote-friendly working models within the U.S.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About this Team
At OpenAI, we’re here to do something extraordinary: build safe AGI that benefits everyone. That mission demands people who are not just brilliant but also deeply aligned with our values. Our Recruiting team is the gateway—connecting exceptional humans to meaningful, high-impact work. We’re a close-knit, mission-driven crew that takes pride in thoughtful, relationship-first hiring. We partner deeply with teams across OpenAI to find, engage, and support the people who will shape the future of AI.
User Operations is a critical organization at OpenAI—responsible for how we support, protect, and scale experiences for users globally. This includes functions such as Trust & Safety, Support Operations, Technical Support, and Fraud & Risk Operations. Hiring in this space is essential to ensuring our products are safe, reliable, and deliver exceptional user experiences at scale.
About this Role
We are looking for an experienced Recruiter to focus on building and scaling our User Operations organization. This role involves leading full-cycle recruitment efforts, from initial role definition to offer acceptance, across Trust & Safety, Support Operations, Technical Support, and Fraud & Risk.
You will own end-to-end hiring strategy for User Operations—partnering closely with hiring managers to identify talent needs, build strong pipelines, and drive excellence across all stages of the candidate funnel. You’ll play a key role in shaping how these teams scale globally and ensuring we bring in high-impact talent to support our growing user base.
Reporting to our Head of GTM and Business Recruiting, you will collaborate closely with hiring managers and global recruitment colleagues to ensure a seamless and effective hiring process.
Your Responsibilities:
Manage full-cycle recruitment for User Operations roles, including identifying talent needs, managing the recruitment process, and negotiating offers.
Partner deeply with User Operations leaders to develop targeted hiring strategies across Trust & Safety, Support, Technical Support, and Risk functions.
Own and drive top-of-funnel talent strategy—proactively sourcing, engaging, and converting high-quality candidates in these domains.
Build and maintain strong pipelines for high-volume and specialized roles within User Operations.
Ensure an outstanding candidate experience by representing OpenAI professionally and upholding our commitment to diversity and inclusion in all hiring practices.
Collaborate with internal teams such as HR, Legal, and Compensation to ensure compliance and operational excellence throughout the recruitment lifecycle.
Utilize advanced sourcing strategies and tools to attract and engage top-tier candidates, with a focus on enhancing diversity within our teams.
Provide expert guidance to hiring managers on interviewing best practices, candidate evaluation, and market insights specific to User Operations talent.
We’re Seeking:
7+ years of full-cycle recruiting experience, particularly within in-house environments at high-growth companies.
Strong experience hiring for User Operations, Trust & Safety, Support, Technical Support, or Fraud & Risk organizations.
Demonstrated success in building and managing top-of-funnel pipelines through advanced sourcing strategies.
Excellent communication skills and the ability to engage effectively with diverse teams and stakeholders across cultures.
A high level of adaptability in fast-paced, evolving environments—balancing strategic vision with hands-on execution.
A continuous improvement mindset and the ability to evolve processes to meet global hiring needs.
Proficiency with ATS and sourcing platforms such as Ashby, LinkedIn Recruiter, and other modern recruitment tools.
Workplace & Location
This role can be based in our San Francisco or New York City office. We are also considering applications to work remotely from within the U.S. If you're remote, we ask that you're open to occasional visits to our HQ when it makes sense for your role.
When applying, let us know which location(s) work for you.
If you're joining us in person, we offer relocation support and follow a hybrid schedule: three days a week in the office, with the option to work from home on Thursdays and Fridays. Our offices are set up for focus and connection—with adjustable desks, phone booths, conference rooms, stocked kitchens, and cozy spots to unwind or catch up with teammates.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
