Why This Job is Featured on The SaaS Jobs
This Senior Account Executive role sits squarely in core SaaS territory: enterprise-grade CX and CCaaS sold as a cloud platform, where outcomes depend on orchestrating multiple stakeholders and proving value over time. With Genesys Cloud positioned as an AI-powered experience platform, the work reflects how mature SaaS vendors compete today, combining product capability with partner influence and regional execution.
For a SaaS sales career, the remit offers concentrated exposure to the mechanics that tend to define senior commercial progression: territory building, disciplined forecasting, and navigating longer, more complex deal cycles typical of platform software. The emphasis on activating integrators and resellers also builds transferable skill in ecosystem-led growth, a common lever in SaaS markets where services partners shape evaluation, implementation, and expansion.
This is best suited to a seller who prefers ownership of an end-to-end pipeline and is comfortable balancing direct prospecting with partner-sourced motion. It will appeal to professionals who like regional market development work, including travel and relationship depth, and who want their performance to be tied to winning new logos rather than inheriting a large installed base.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a Senior Account Executive to lead Genesys’ expansion across Northeast Brazil. This is a strategic, high-impact role where you will build the region by winning new customers, activating partners, and driving complex sales cycles across the Commercial and Mid-Market segments.
What You Will Do
- Build and execute the go-to-market strategy for Northeast Brazil
- Own the full sales cycle from prospecting to closing
- Drive new business through both direct sales and partner ecosystem
- Develop strong relationships with regional integrators and resellers
- Lead complex, multi-stakeholder deals across industries
- Collaborate with pre-sales, partners, and internal teams
- Maintain accurate forecasting and pipeline management
- Travel within the region and regularly to São Paulo
What We’re Looking For
- 5+ years of experience in enterprise or commercial SaaS sales
- Strong experience in CX, CCaaS, Contact Center, or similar technologies
- Proven track record of new business acquisition (hunter profile)
- Experience working with partners and system integrators in Brazil
- Strong presence or network in Northeast Brazil (highly preferred)
- Ability to manage complex sales cycles and executive stakeholders
- Self-starter with strong ownership mindset
- Fluent English
- This role supports the Northeast Brazil territory. We are prioritizing candidates currently based in Northeast Brazil due to the regional focus of the position.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
