Why This Job is Featured on The SaaS Jobs
Benefits operations is often an overlooked lever in SaaS, yet it directly affects retention, mobility, and the ability to hire consistently across regions. This Senior Benefits Analyst remit sits in the EMEA layer of a global People Operations function, where multi country administration, vendor management, and policy alignment tend to be tightly coupled to how SaaS organisations standardise processes while staying compliant locally. The inclusion of Workday process ownership signals an environment where HR systems and data quality matter, not just transactional administration.
For a SaaS career, the role builds durable capability in operating at scale across jurisdictions, translating regulatory requirements into repeatable workflows, and using structured data to support renewals and program changes. Exposure to M&A support work also adds a useful SaaS pattern: integrating acquired populations and harmonising benefits and time off practices without breaking employee experience or governance. The emphasis on Excel and collaborative tooling points to analytical problem solving as a core expectation.
This position best fits someone who prefers operational depth, clear service ownership, and cross functional coordination with brokers, vendors, and shared services. It suits professionals who want to become a regional specialist in global People Ops and who are comfortable balancing employee inquiry resolution with process improvement and compliance discipline.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About This Team:
In this role, you will be a vital part of a fast-paced, high-performing People Operations team that is committed to driving measurable business impact. We offer more than just a job; we offer a chance to be at the forefront of global HR strategy and data governance, particularly during periods of exciting corporate growth through M&A.
Key Responsibilities
Support the day-to-day administration of EMEA benefit programs (e.g., medical, life insurance, disability, retirement and leave programs).
Coordinate benefits onboarding and offboarding processes for employees across multiple countries.
Act as a point of contact for employee and People Operation inquiries related to EMEA benefits.
Support the benefit renewal process across EMEA countries including data gathering, data review, and implementation of program changes
Maintain EMEA time off policies including Workday processes ensuring they are up to date and accurate
Draft and maintain benefit communication materials on company intranet and new hire materials for onboarding
Support data gathering for insurance contracts including salary updates and qualified life events
Ensures compliance with governmental regulations related to benefit programs and labor law.
Support the HR Shared Service team by providing policy information, process guidance and managing escalated employee issues to proper resolution.
Maintain effective relationships with brokers and vendors at a regional level. Escalate issues appropriately and hold vendors accountable for service and solutions.
Supports M&A activity including gathering data, preparing side-by-sides, and recommendations
Complete benefit surveys for our association memberships
Participate in projects and global programs, as needed
Required Experience/Skills:
Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
2–5 years of experience in benefits administration or HR analytics, preferably in a multinational | EMEA-focused role.
Expert-level proficiency in Microsoft Excel for data manipulation, modeling, and advanced analysis.
Deep functional knowledge of Google Workspace tools (Sheets, Slides, Docs) for collaborative project tracking and presentation.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
