About the Brand
Founded by CEO Adriana in 2013, Little Words Project began with a simple idea: to create bracelets that serve as wearable affirmations. What started as a personal project for Adriana, quickly grew into a movement, with each bracelet reminding its wearer of their worth, offering strength through tough times.
Now, 10 years and millions of bracelets later, our community continues to prove that kindness is a true superpower. We’re so grateful you’re here to be part of this journey. Remember: just be nice.
Handcrafted with Love
Each bracelet is custom-designed to represent a word or message uniquely yours. Choose from a variety of crystal or stone bead styles, and personalize it with a message of up to 13 characters.
Built on Kindness
Our bracelets are meant to be worn, loved, and shared. With every bracelet you wear, pass it on to someone who could use a little reminder of their worth. Together, we’re spreading kindness, one Little Word™ at a time.
About the Role
We are seeking an innovative and results-driven Store Manager for our boutique powered by the Leap Platform, located in the West Village. This leader will balance strategic business ownership with hands-on, client-focused leadership—driving sales performance while cultivating a warm, elevated in-store experience.
You will lead with clarity, empathy, and accountability, recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. By setting clear expectations and leading by example on the sales floor, you will foster a collaborative, service-driven culture rooted in trust, professionalism, and brand pride.
As a local market expert, you will leverage community partnerships, events, and networking opportunities to drive traffic, deepen client relationships, and expand brand awareness. You will also partner with neighboring stores and execute impactful in-store activations that grow the customer base and strengthen community ties.
Operational excellence is central to this role. You will ensure brand standards are upheld across visual merchandising, cleanliness, inventory management, and shipment processing with strong attention to detail and consistency. The ideal candidate thrives in an independent, fast-paced retail environment, confidently managing daily operations including opening/closing procedures, scheduling, and payroll accuracy.
This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. Responsibilities may include assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.
Position Requirements
- Proven retail leadership experience, ideally within boutique, premium, or lifestyle brands, with a demonstrated ability to deliver elevated, personalized client experiences and cultivate long-term relationships.
- Inspirational leadership style with the ability to coach, motivate, and develop teams through consistent feedback, clear communication, and hands-on support.
- Inspirational leadership style with the ability to coach, motivate, and develop teams through consistent feedback, clear communication, and hands-on support.
- Strong business acumen with the ability to interpret performance metrics, identify trends, and adapt strategies to drive sales growth and profitability.
- Entrepreneurial mindset with comfort navigating fast-paced, evolving environments while maintaining focus and accountability.
- Demonstrated ability to build authentic client connections and serve as a brand ambassador with deep product knowledge and storytelling capability.
- Proactive talent strategy experience including recruiting, networking, succession planning, and building strong talent pipelines.
- Operational rigor and attention to detail across scheduling, payroll, inventory management, visual standards, and policy compliance.
- Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations and team communication.
- Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
- Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
- Must be 18+ years of age.
Annual Pay Range: $70k to $85k. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.
Key Performance Indicators (KPIs)
- Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
- Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
- Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
- Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.
About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap offers a competitive total rewards package, which includes:
- Unlimited PTO (blackout periods apply)
- Commission Eligible
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Employee discount + wardrobe allotment for participating Leap brands
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
