Why This Job is Featured on The SaaS Jobs
This senior engineering role sits at the intersection of SaaS reliability and real time communications, an area where cloud architecture choices show up immediately in customer experience. Genesys Cloud is positioned as a mature, high scale platform with many services deployed globally and frequent production releases, which makes the work inherently platform centric rather than feature isolated. The focus on telephony microservices and media control highlights a core layer of a SaaS CX product where latency, throughput, and failure modes matter.
For a SaaS career, the value here is sustained exposure to operating distributed systems under load, building and evolving internal APIs, and improving service architecture without disrupting a large installed base. The environment described also points to disciplined delivery practices through CI/CD and cloud deployment, which are transferable across modern SaaS orgs that ship continuously. Collaboration with product and UX adds practice in translating customer facing workflows into backend capabilities.
This role is best suited to an engineer who prefers deep systems work, enjoys owning a feature lifecycle end to end, and is comfortable balancing new development with operational rigor. It will particularly fit someone who wants to be judged on technical decisions that scale across many services, not just individual application code.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Software Engineer
Department & Team: Media Control Services
Reports to: Jon Melnik
Location: Ireland
At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.
What this role is:
You will help lead the Genesys Cloud Media Control Team into building the next generation of telephony microservices. These services will provide the foundation for our Genesys Cloud product. This team will build features to enhance the customer onboarding experience. You will coordinate closely with Product Management, User Experience and various Development teams.
What this role isn’t:
As a Senior Engineer, you will be responsible for day-to-day development and maintenance of features. This role isn’t building html templates or simple single page sites. You will be creating complex features and will control the entire feature life cycle from initial concept to the final deployment.
What you’ll bring to the table:
To be successful, you need to have a strong understanding of modern telephony development and REST API solutions. We need people who are strong problem solvers that want to make significant contributions to our team and product. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.
Some details about what you will do:
Standup with the team for open communication, idea sharing, supporting other team members, answering questions.
Participate in code reviews to learn, grow, and teach team members.
Create scalable and supportable backend APIs. These are not trivial microservices that and will need to be able to support 10,000s of transactions per second.
Unit, integration, and manually test code that you've developed.
Look for areas of improvement, with the code, architecture, and infrastructure.
Answer questions for other team members.
Openly communicate progress and concerns.
Minimum Requirements:
You’ll need 4+ years of C++ experience. The more experience you have understanding telephony call control the better.
You will need to have experience building backend REST APIs, using C++ first, but Java, Rust, or Go second.
Comfortable working with AI coding like Cursor or Amazon Kiro.
Experience building and deploying these services to the cloud using AWS and CI/CD pipelines. Experience with Jenkins is a plus.
The problems we are trying to solve aren’t easy. You need to be willing to step in and help find solutions to the complex challenges.
We don’t just lock ourselves in the office all day. Having strong communication skills is a must for our team.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
