Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at a point where SaaS is shifting from shipping AI features to proving measurable adoption and impact. The focus on turning an AI platform into department level workflows reflects a maturing category, where customer outcomes, not model novelty, determine retention and expansion. With an ANZ scope and close engagement with executive sponsors and end users, the work aligns with how enterprise SaaS deployments succeed in practice.
For a SaaS career, the role builds durable skills at the intersection of product, customer success, and applied AI. Experience translating use cases into tangible outcomes, running discovery workshops, and shaping roadmap input through the voice of users maps cleanly to modern SaaS operating models. The emphasis on prompting as a practical capability also signals hands on exposure to how AI products are operationalised across functions, a theme likely to persist across SaaS roles.
This position suits professionals who enjoy consultative problem solving and can move between strategic reviews and detailed workflow design. It will appeal to those comfortable influencing stakeholders from individual contributors to executives, and who prefer roles where customer context directly informs product direction. It also fits someone looking to deepen product sense without stepping fully into product management.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 3 to 5 years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
#LI-Remote
