The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers.
The Technical Customer Success Manager is a senior strategic operator and the primary owner of the customer deployment, adoption, and outcomes from presales through renewal and expansion.
They bring expert-level Amplitude product knowledge and deep fluency in customer technical ecosystems — data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture — using that context to deploy use cases, close adoption gaps, and prescribe what good looks like at each maturity stage. The TSM is execution-first: they diagnose and move without escalation, hold a clear point of view, and are directly accountable for how Amplitude performs inside a customer's environment.
They build trusted relationships with power users and technical champions, while maintaining the business acumen to connect product outcomes to commercial value and executive priorities. They are the persistent, continuous presence the customer experiences as "Amplitude" — no handoffs, no gaps, no ambiguity about who owns the outcome.
We are looking for a Technical Success Manager to cover a 12 month mat leave contract in Germany. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a SR Technical Customer Success Manager, you will:
- Be responsible for supporting scope of services and use case alignment pre sales and delivery through implementation and deployment of use cases
- Maintaining
- Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
- Leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
- Provide expertise to help customers derive valuable insights from our highly technical product
- Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
- Innovate when it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
- Champion the needs of the market and serve as internal advocate for customers
- Effectively prioritize in order to deliver on key business objectives across your portfolio
Critical Skills Profile
- Strategic Consultation: Opinionated and prescriptive with strong objection handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria.
- Business and Use Case Acumen: Starting from presales through renewal/expansion, understand customer business, critical use cases and business challenges and prescribe deployment plan to achieve desired goals.
- Ecosystem, AI and Data Fluency: Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc)
- Hands-on Product Expertise: review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co-configures Amplitude agents, understand the customer business context and identify growth opportunities
- Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success, including project timeline, and customer milestone cadence across a book. Escalate and know when to effectively pull in resources.
- Deployment Management: TSM is accountable for deployment quality even on partner-led accounts. They must join kickoff, accountable for clean taxonomy, monitor partner health, and escalate to PDM when quality issues arise. This is a net-new responsibility vs. today's CSM.
- Relationship Builder: contributes to build and maintain EB relationships independently around deployment, adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions
- Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data drift before they become churn signals, ability to identify signals and action on them
- AI Innovation & Proficiency: Constantly innovate to embed AI in day-to-day workflow to improve efficiency and customer outcomes Experiment, iterate and share best practices.
- Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth.
- Language requirements: German + English
