Why This Job is Featured on The SaaS Jobs
This role is notable in SaaS because it sits adjacent to a product-led business that serves customer experience and IT service workflows, where operational clarity and measurable outcomes matter. A Corporate Social Responsibility lead in this setting often operates at the intersection of internal teams and external partners, translating a large company’s priorities into programs that can be tracked, evaluated, and iterated. The listing signals a structured, process-oriented remit rather than a purely communications-driven CSR function.
From a SaaS career perspective, the transferable value comes from building operating rhythm across stakeholders, managing vendors and budgets, and creating reporting systems that hold up under scrutiny. The emphasis on coordination, progress tracking, and governance mirrors how SaaS organizations run cross-functional initiatives, with an expectation of reliable data, repeatable processes, and clear accountability. Experience here can map well to broader program management or operations roles common in SaaS environments.
This position tends to suit professionals who prefer execution-heavy work and are comfortable owning day-to-day program mechanics alongside partner engagement. It aligns with someone who enjoys building systems, maintaining documentation, and keeping multiple workstreams moving without losing detail. The Chennai-based, on-site context also signals a role where in-person coordination is central to impact.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
Role Overview
The Lead – Academy will be responsible for managing the day-to-day operations of the academy while ensuring strong coordination between academic teams, operations, and leadership. The role involves overseeing student progress tracking, staff coordination, operational processes, and external stakeholder engagement.
This position acts as a key bridge between the academy, leadership, staff, and industry partners, ensuring that academic delivery, student outcomes, and operational systems run efficiently and effectively.
Key Responsibilities
- Oversee and coordinate the admissions process, working closely with the operations team to ensure smooth execution and proper tracking of applicants and selections.
- Collaborate with academic leads to plan and finalize curriculum timelines and delivery, ensuring alignment with program objectives and industry requirements.
- Plan and oversee the onboarding process for students, staff, and vendors, ensuring all operational and academic requirements are in place before program commencement.
- Overlook the overall execution of the academy program, coordinating with Tech Leads, ELS Leads, and the Operations team to ensure smooth program delivery.
- Ensure systems and processes are in place to track student attendance, assessments, curriculum completion, project reviews, and report card generation.
- Plan and coordinate academy programs, events, and visits, working with the operations team to ensure smooth execution and logistics management.
- Oversee placement tracking for graduating students and coordinate with relevant teams to support student transition into employment.
- Track the progress of recently graduated alumni and collect regular feedback from hiring companies to support improvements in curriculum and student outcomes.
- Support hiring and onboarding of staff and vendors, and oversee agreements, contracts, documentation, and contract renewals.
- Ensure the timely generation and management of monthly invoices for staff and vendors.
- Oversee financial and administrative processes, including expense tracking, reimbursements, budgeting, and maintaining relevant financial records for academy operations.
Required Skills
- Strong organizational and operational management skills
- Excellent communication and coordination abilities
- Strong problem-solving and decision-making skills
- Ability to manage multiple processes and stakeholders simultaneously
- Experience working with tracking systems, spreadsheets, and operational tools
- Strong team management
Qualifications
- Master’s degree in Education (MA Education), Psychology, or a related education field, OR
- Any relevant qualification in Education, Teaching, or Learning & Development
Preferred Experience
- 4–6 years of relevant experience in academy operations, program management, or education management.
- Prior experience working in education programs serving underprivileged or underserved communities.
- Experience managing academic operations, student progress systems, and program coordination.
Language Requirement
- Fluent in Tamil and English (read, write and speak).
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
