Why This Job is Featured on The SaaS Jobs
This communications role sits at a classic SaaS inflection point: translating platform and infrastructure work into narratives that land with customers, developers, and the wider tech ecosystem. With emphasis on APIs, tools, integrations, and emerging technology such as AI, it connects product delivery to external understanding, a growing priority for SaaS companies operating as platforms rather than single-feature applications.
For a SaaS communications career, the value is in proximity to the full product lifecycle and the technical decision-making behind it. Partnering with product, engineering, and research teams builds fluency in how SaaS capabilities are packaged, launched, and explained across audiences, from technical builders to mainstream users. The remit also reflects a mature operating model where global coordination, issue management, and executive counsel are part of making product narratives durable over time.
This role best fits a communications professional who prefers technical subject matter, enjoys shaping messaging with senior stakeholders, and can move between long-form editorial work and launch-driven storytelling. It will suit someone who wants their craft measured by clarity and accuracy as much as reach, and who is motivated by the intersection of developer ecosystems and consumer-facing products.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Do you love technology, the people who build it, and, most importantly, helping them bring it to life for the people who can’t wait to use it? We’re looking for a passionate and innovative PR Manager, Product & Tech Communications to shape and amplify the narrative around Spotify’s evolving technology platform. In this role, you will develop and execute global communications strategies across product, engineering, and emerging technology initiatives, including AI, infrastructure, and developer ecosystems. You’ll bring complex innovations to life for a broad range of audiences. You’ll partner closely with product, engineering, and research teams to translate technical advancements into digestible and compelling stories that enhance the Spotify experience both on and off platform. This role also plays a key part in proactively managing and navigating high-impact communications issues across product and technology.
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What You'll Do
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Lead communications for Spotify’s platform ecosystem, including APIs, tools, integrations, and platforms such as Backstage, and drive technical storytelling across engineering blog content and research publications
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Partner closely with Spotify’s Head of Technology & Platforms and its VP of Engineering, product, engineering, and research teams, as well as external partners across emerging technologies, to shape narratives and support key launches and initiatives
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Lead communications for Spotify’s platform ecosystem, including APIs, tools, and integrations, and drive technical storytelling across engineering blog content and research publications
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Support product communications for podcast and creator-focused innovations in collaboration with cross-functional teams
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Manage complex, high-impact product and technology communications with sound judgment and clarity
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Work with senior leadership and technical spokespeople on media engagements, speaking opportunities, and industry events
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Collaborate with global and regional communications teams to develop strategies that scale across markets
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Manage external agency partners to support execution of communications programs
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Build and maintain strong relationships with key media, creators, and industry voices across tech, business, and cultural verticals
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Identify new ways to drive authentic storytelling, including unique and compelling visual and social campaigns, and keep a strong pulse on the latest trends
Who You Are
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7+ years of experience in communications, with a focus on technology, product, and consumer-facing platforms
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Complete immersion in and obsessions with the AI landscape, with experience supporting both internal and external communications for AI-driven products, platforms, or initiatives
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Deep understanding of trends shaping the technology, media, and audio landscape
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Exceptional ability to translate complex technical concepts into clear, compelling narratives for both technical and consumer audiences
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Excellent written and verbal communication skills, with strong editorial judgment
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Proven track record of developing and executing global communications strategies across product and technology initiatives
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Experience advising senior leaders and technical spokespeople, and partnering with product, engineering, and research teams, with strong credibility in technical environments
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Strong problem-solver with sound judgment, able to navigate fast-moving and complex communications challenges
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Established relationships with creators and traditional media across tech, business, and consumer, especially with emerging voices across the EU who are building a passionate niche/community
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Self-starter who can operate autonomously, manage multiple priorities, and collaborate effectively across teams in a fast-paced, global environment, including across time zones
Where You'll Be
- This role is based in London, UK
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We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
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We ask that you come in 2-3 times per week
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Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
