What you'll do
Solution Architecture & Design
- Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions
- Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices
- Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem
- Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions
Customer & Partner Collaboration
- Act as the technical advisor on strategic partner-led engagements with Enterprise clients
- Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs
- Partner with Professional Services to ensure consistency in best practices across all delivery teams
- Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle
- Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement
- Manage and mitigate technical escalations that arise within partner-delivered engagements
AI & Innovation Leadership
- Champion the integration of AI capabilities within partner solutions, including agentic driven workflows
- Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities
- Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform
- Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space
- Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable
Partner Enablement & Technical Leadership
- Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners
- Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution
- Create technical enablement content including reference architectures, implementation guides, and build best practice documentation
- Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards
- Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach
Program Development & Scale
- Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements
- Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback
- Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success
- Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale
Who you are
- 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms
- 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases
- 1+ years of experience working with partner ecosystems or systems integrators
- Must be Airtable Builder, Admin and AI certified
- AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions
- Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.)
- Experience creating technical documentation, enablement materials, and training content for diverse audiences
- Experience balancing partner needs, customer requirements, and business priorities
- Comfortable influencing stakeholders (both internal and external) and managing competing demands
- Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management)
- Comfortable with ambiguity, enjoys building processes and programs from the ground up
- Passionate about solving customer problems and delivering exceptional experiences
