Why This Job is Featured on The SaaS Jobs
This Senior Solution Engineer role sits at the intersection of SaaS commerce, applied AI, and enterprise buying processes. It is centered on helping digital commerce teams evaluate a platform through discovery, tailored demonstrations, and proofs of concept, which is a common pattern in mature SaaS categories where differentiation depends on measurable outcomes and technical fit. The remit also reflects how modern commerce SaaS is increasingly judged on relevance and personalization capabilities, not just feature checklists.
For a long-term SaaS career, the work builds durable presales craft: translating product capabilities into business value, handling security and technical evaluation rigor, and shaping competitive positioning in complex deal cycles. Experience running POCs, responding to RFPs, and partnering with product management to represent customer needs tends to transfer well across SaaS companies selling to mid-market and enterprise buyers, especially where integrations and APIs are part of adoption.
This position is best suited to practitioners who enjoy consultative customer conversations and can move comfortably between technical detail and commercial narrative. It will appeal to someone who prefers owning the technical thread in sales cycles, is energized by benchmarking against alternatives, and is comfortable engaging multiple stakeholders across larger organizations, including travel when required.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Engineering Smarter Commerce to Convert, Scale, and Win
Have you ever wanted to help commerce teams unlock the full potential of artificial intelligence to drive relevance, conversion, and growth? As our Senior Solution Engineer - Commerce, you’ll partner closely with prospects to uncover their business and technical needs, frame the right solution, and demonstrate the unique value Coveo brings to modern digital commerce.
You’ll join a collaborative Sales team that thrives on consultative selling, technical depth, and competitive excellence. If you enjoy translating complex technology into compelling business outcomes and winning alongside driven teammates, this role will feel like home.
As one of our Senior Solution Engineers, you will:
Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions to support confident buying decisions.
Conduct deep technical and business discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation process.
Build and deliver tailored, competitive demos that highlight relevant commerce capabilities, key differentiators, and measurable business value.
Lead the technical components of Proofs of Concept, collaborating cross-functionally to deliver solutions aligned with complex ecommerce use cases.
Act as the technical owner for RFIs and RFPs, ensuring responses are accurate, compelling, and strategically position Coveo in competitive environments.
Serve as a trusted commerce advisor and Coveo evangelist by providing strategic guidance and representing Coveo at select conferences, industry events, and customer engagements.
Here is what will qualify you for the role:
8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management.
You may also have moved from Professional Services. You are great at scoping a project and determining key drivers to win a deal
Commerce platform expertise (B2B or B2C) with technical and business requirements discovery experience in an ecommerce context. i.e. SAP, Salesforce, Magento, Shopify; CMS experience is a plus.
AI/ML expertise with Search and Commerce related models (e.g. query suggestions, product recommendation models, generative answering, etc.).
Able to navigate medium to large organizations and global enterprise (roles and responsibilities, departments, etc)
Programming skills with Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role.
Able to travel minimum 30% of the time.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
