Why This Job is Featured on The SaaS Jobs
This Junior Developer Support Engineer role sits at the intersection of developer experience and product reliability, a core function for API-first SaaS businesses. Supporting a search platform used at high query volumes means day-to-day work is anchored in real production behavior, where small implementation details in web and mobile stacks can materially affect outcomes. The remit also reflects a mature SaaS operating model, with defined support channels, bug escalation paths, and knowledge-base practices that connect customer issues back to product teams.
For a SaaS career, the long-term value is in learning how technical support becomes an extension of engineering and product. The role builds fluency in troubleshooting integrations, reasoning about REST APIs and data stores, and translating ambiguous customer reports into actionable defects. Exposure to many customer architectures accelerates pattern recognition that transfers well to solutions engineering, developer relations, QA, or backend engineering roles inside SaaS companies.
This position is best suited to early-career developers who enjoy problem diagnosis as much as building, and who communicate clearly in writing. It will appeal to those who like structured ticket ownership, cross-functional collaboration, and building reusable documentation while participating in an on-call rhythm.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!
Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly.
The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.
This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.
As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.
YOUR ROLE WILL CONSIST OF:
- Handling technical requests via web and email support channels.
- Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
- Submitting bug reports to the Engineering team for problems needing attention.
- Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
- Contributing to internal and external knowledge bases.
- Participating in internal projects to improve processes and tools.
REQUIREMENTS:
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
- Experience with web development, REST APIs, and database management.
- Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
- Excellent spoken and written English skills..
- Ability to work in an on-call rotation.
NICE TO HAVE:
- Experience in technical customer support, supporting SaaS enterprise software.
- Basic familiarity with iOS & Android platforms.
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento.
- Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure).
WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES:
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
- TRUST - Willingness to trust our co-workers and to take ownership
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY- Aptitude for learning from others, putting ego aside.
#LI-Hybrid
