Why This Job is Featured on The SaaS Jobs
Billing is a core SaaS competency because it sits at the intersection of product packaging, revenue recognition, and customer lifecycle events. A senior engineer focused on billing APIs and platform tooling is working on infrastructure that directly affects how a subscription business operates at scale, where correctness, auditability, and consistency across services matter as much as feature delivery. The emphasis on microservices also signals a modern platform posture typical of mature SaaS systems.
For a long-term SaaS engineering career, billing work builds durable strengths in designing stable, high-availability backends with clear contracts and measurable outcomes. Experience monitoring accuracy, handling outages, and building reusable APIs translates well to other mission-critical domains in SaaS such as identity, payments, provisioning, and usage tracking. The role also touches the operational side of SaaS by enabling support and self-service workflows, a common lever for reducing friction as customer volume grows.
This role fits an engineer who prefers platform problems over UI polish and takes satisfaction in resilient systems and careful tradeoffs. It will suit someone comfortable collaborating across engineering and product, and who can balance roadmap thinking with hands-on debugging. The scope is well aligned to a senior contributor who enjoys mentoring while still owning technical delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Senior Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs. You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.
This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office.
You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well-designed, long-term solution that saves everyone time in the long run.
What you’ll do
- You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
- Build reusable, well defined APIs that are consumed in product code.
- Monitor for performance and accuracy of how we bill our customers.
- Build automated tools to enable our customers and support teams to perform self-service billing operations.
- You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
- You will identify classes of problems across the system and come up with solutions in the form of a long term engineering roadmap
- Mentor new hires to help the team grow.
Skills you’ll bring
- You bring inquisitiveness to your work and a background with critical stable systems of scale.
- You are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
- Deep experience with cloud-deployed solutions
- Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.
- Experience designing backends based on microservices architecture.
