Submit your interest to join our CX team!
Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in summer 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.
While summer start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!
About the Role
As a Licensed Dedicated Advisor, you'll guide small business owners through one of the most important decisions they make for their teams: health benefits. You'll build lasting relationships with your clients, help them understand their options, and guide them through benefits decisions with clarity and confidence.
This is a high-impact role on a team of licensed benefits experts who serve as trusted partners to employers throughout the benefits life cycle.
What You'll Do
- Serve as the primary benefits contact for a portfolio of small group employer clients
- Guide clients through the full renewal process — from assessment of needs, plan evaluation, selection through enrollment support
- Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
- Provide clear, approachable guidance on health insurance concepts via phone and email
- Ensure clients receive timely, accurate support that meets their needs throughout the year
- Meet SLAs and performance standards in a fast-paced, deadline-driven environment
What We're Looking For
- Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
- Active Life and Health Producer License
- Experience supporting a client portfolio or managing ongoing client relationships
- A track record of strong client retention and service delivery
- Clear communicator who can simplify complex benefits concepts
- Self-starter who thrives with autonomy and adapts well to change
