Why This Job is Featured on The SaaS Jobs
Facilities roles rarely get framed as SaaS work, but in a global cloud software business they sit close to the operational backbone that keeps product and customer teams productive. This position is anchored in an onsite hub that supports a sizable R&D population, within a Real Estate and Facilities function spanning dozens of locations, which makes it relevant to how distributed SaaS companies run physical office footprints alongside digital-first delivery.
For a SaaS career, the value is in learning repeatable operating rhythms: ticketed service delivery, vendor coordination, workplace safety administration, and reporting across planned and reactive maintenance. Exposure to tools such as maintenance logging systems and to cross-region ways of working builds fluency in standardized processes, internal service metrics, and stakeholder management, all of which translate across mature SaaS organizations with multiple sites.
This role tends to suit someone who enjoys visible, service-oriented work where day-to-day quality is measured by responsiveness and consistency. It also fits professionals who like balancing front-of-house interaction with structured operational tasks, and who are comfortable partnering with technical office populations while coordinating with a wider EMEA facilities network.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesysisseekinga Facilities Coordinator to joinourfacilities management teamatourGalway office.
This role is 5 days a week onsite at our office in Bonham Quay.
TheGenesysGlobal Real Estate & Facilities team supports over 40 locationsaroundthe world with headquarterslocatedin Menlo Park, California.
OurGalway officelocatedatBonham Quayishome to a team of up to 280 R&Dengineersand the Facilities Assistant forthislocation will bevitalto the success and energy ofthisinnovative work setting. Reporting to the Facilities Manager, youwillhaveresponsibilityforassistingin thedeliveringof a full array of office services toensuretheorganizationhasthemostsuitableworkingenvironmentforitsemployeesandtheiractivities.
Using best business practice toimproveefficiencyandproductivity,thisrolewill be a keymemberof the facilities team and beaccountablefor the following duties:
· Assist in the delivery of soft and office servicessuchascatering andhospitality,cleaning, security, deskmovemanagement and officefurniture, etc.
·Ensureexcellentworkplacehousekeepingand siteispresentablefor staff andexternalvisitors.
· Actasoffice concierge/receptionist to welcome guests andvisitors,answerincoming calls, book & coordinate meetings & events, and assist with generalenquiriesfrom staff andotherbuilding users.
·Conductofficeadministrationtaskssuchasstationarystock management, mail &postage,courierrequests,coordinationof parkingrequirements,recordsmanagement, andensuringgeneral officeequipmentisfunctionaltomeetstaffrequirements.
·Operationof the facilities helpdesk, processing work orders anddevelopingreports forbothplannedandreactivemaintenance. Administration of H&S duties andcoordinationofallworkplaceactivities andsafetytraining inaccordancewith the organization’ssafetypolicy. Be anaccountablememberof the siteemergencymanagement team andundertaketraining in therequiredfields of firstaidandfirewardenduties.
· Security System Admin – Assist withissuesof access cards toemployeesandupdatingdetailson the Access Control system
· Workconstructivelywith thewiderEMEA FM team topromotecontinualdevelopmentand sharing ofideasand best practices.
· Assist withpromotingthe facilities'functionand activities toallstaff.Characteristics, Skills, and
Experiencerequired:
Minimum 2years’relevantexperienceineitherfacilities management orhospitalitydelivery with ademonstrableinterestindevelopingwithinthe field
Aqualificationin arelevantfieldisdesirable, e.g., Real Estate,HospitalityIndustry, Facility Management, Building Services, orPropertyManagement
Working knowledge ofMaintenanceLoggingSystemisdesirable (Eg, ServiceNow)
Excellentcustomer service and people skills, with a strongabilitytocommunicateeffectivelyverballyand inwrittenformat
High standard ofspokenandwrittenEnglish
Proficientin MS Office Applications – Outlook, Excel, Word,PowerpointCapability to workcollaborativelywithotherteammembersand thewiderorganization
A clear desire toachieveexcellenceinyourwork anddemonstrateattentiontodetail
Abilityandaptitudeto introduce newideasandbringinnovationsto the workenvironment
Demonstratea self-starterattitudeandabilityto work onowninitiative
Desire togrowwithintherole
Knowledge of M&E building servicesisnotspecificallyrequired,thoughwouldbeadvantageous
AtGenesys,we’recommittedtosupportingyourwell-being,growth, and work–life balance.Ourcomprehensivebenefits packageincludes:
Careerdevelopment&growth – Accesscontinuouslearningopportunities, mentoring, and clearpathsforadvancement.
Competitivepensionscheme – Invest inyourfuture with anexcellentemployer-supportedpensionplan.
Annualbonusprogram – Berewardedforyourimpact andcontributions.
Comprehensive health coverage –Includingprivate health insurance, access to companydental plan, and wellness supports.
Financialprotection –EnjoyIncomeProtectionand Life Assurance,alongwith access todedicatedfinancialplanningresources to helpyoumakeconfident,informeddecisionsaboutyourfuture.
Family-friendly policies –Generouspaidmaternityandpaternityleave
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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