Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions.
We are currently looking for an Associate Solutions Consultant to join our pre-sales team in Mexico. This is an entry-level, high-growth role designed for a professional eager to develop a career at the intersection of technology and business. You will work closely with our Senior Solutions Consultants and Sales teams to learn how to design and present next-generation Customer Experience (CX) solutions powered by AI and cloud technologies.
What You Will Do
Support the Sales Cycle: Assist the Mexico SC team in technical discovery sessions to understand customer business challenges and experience gaps.
Platform Mastery: Develop a deep technical understanding of Genesys Cloud as an experience orchestration platform.
Demo Execution: Learn to build and deliver compelling, tailored product demonstrations that highlight AI use cases (self-service, bots, agent assist).
Technical Support: Help prepare technical responses for RFx (RFIs/RFPs) ensuring our value proposition is clearly articulated.
Collaboration: Partner with senior team members to design solution architectures, including CCaaS, basic integrations, and APIs.
Continuous Learning: Stay up to date with AI trends and CX innovations to help identify new use cases for our clients.
Value Alignment: Support the creation of basic business cases and ROI models for prospective customers.
What We’re Looking For
Education: Recent graduate or early-career professional (0-2 years of experience) in Computer Science, Engineering, Business Technology, or a related field.
Tech Curiosity: A strong interest in Cloud Computing, AI, APIs, and how technology solves real-world business problems.
Communication Skills: Excellent presentation and storytelling abilities. You should feel comfortable speaking in front of an audience.
Proactivity: A "self-starter" mindset with a strong desire to learn, grow, and take on new challenges within the Mexico region.
Analytical Mindset: Ability to break down complex problems into manageable technical requirements.
Language: Professional proficiency in English and Spanish is required (as you will interact with regional and global teams).
Location: Based in Mexico, with the ability to attend the office and client sites for collaborative sessions.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
