Why This Job is Featured on The SaaS Jobs
This Federal Solutions Engineer role stands out in SaaS because it sits at the intersection of product-led IT operations software and the public sector’s procurement reality. Supporting Federal and SLED accounts requires translating a SaaS platform into security, compliance, and deployment terms that map to frameworks like FedRAMP and DoD impact levels, while also navigating formal buying motions such as RFPs and security questionnaires. That combination is increasingly central as more government workloads move to cloud-delivered tools.
From a SaaS career perspective, the position builds durable strengths in technical presales and early lifecycle adoption, not just point-in-time demos. The remit spans evaluation design, architecture guidance, onboarding, and internal feedback loops to Product and Engineering, which mirrors how modern SaaS teams reduce friction across the funnel. Experience creating reusable demo environments, templates, and enablement assets also translates well across scaling go-to-market organizations.
This role fits professionals who enjoy being the technical anchor in customer conversations and who can switch between deep technical troubleshooting and executive-level clarity. It will suit someone comfortable working autonomously in a remote setup, collaborating cross-functionally, and representing a platform in high-stakes, compliance-driven evaluations where accuracy and credibility matter.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are looking for a sharp, trusted, and autonomousFederal Solutions Engineerto supportNinjaOne’sexpansion into the Public Sector. As an embedded technical partner to our Federal Growth team,you’llplay a critical role in both pre-salesstrategy and post-sale onboarding, acting as a key translator between technical buyer needs and the broader Product and Engineering teams. This role is perfect for someone who thrives in mission-critical moments, loves navigating complex RFPs and government requirements, and can tailor messaging to both deep technical evaluators and high-level decision makers.You’llserve as a customer advocate internally while building scalable tools, templates, and processes to support the next generation of federal growth.
Location - This is a Remote role open to candidates within Maryland or those willing to relocate unassisted.
Travel Requirement - Up to 40% representing NinjaOne at key industry events, product launches, and customer engagements.
Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases.
Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements.
Assist with RFPs, RFIs, and security questionnaires, providingaccurate, compliance-aligned technical responses that differentiateNinjaOne’svalue.
Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations.
Create andmaintainreusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.).
Solid foundation in networking and security concepts, including firewalls, VPN, DNS, and common endpoint protections.
You align with our values Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams.
Bachelor’s degreepreferredbut notrequired; respected technical certifications (e.g., Security+, MCSE, CISSP)ispreferred.
NinjaOneautomates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than20,000 customers. TheNinjaOneautomated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers.NinjaOneis obsessed with customer success and provides free and unlimited onboarding, training, and support.NinjaOneis #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work withopportunityfor growth and advancement.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
