Why This Job is Featured on The SaaS Jobs
This Software Engineer fixed term contract sits in a mature SaaS environment where AI features are delivered as production services, not offline experiments. Genesys Cloud is positioned as a large scale platform, and the AI Services remit touches the kind of usage patterns that define enterprise SaaS: always on systems, global traffic, and measurable customer experience outcomes.
For a SaaS engineering career, the notable value is end to end exposure to turning research outputs into dependable product capabilities. Work that spans model productionization, microservices, and high volume workloads builds practical instincts around reliability, observability, and iterative delivery, all of which translate across modern cloud software businesses. The fixed term format can also suit engineers who want a clearly bounded project window while still working on systems with real operational constraints.
This role is best suited to an engineer who enjoys collaborating across disciplines, especially with applied research partners, and who prefers ownership from design through production. It will fit someone comfortable writing and reviewing maintainable code, adapting to shifting technical priorities, and strengthening cloud native fundamentals in Python or Java within a service oriented architecture.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
This position is a fixed term contract for a duration of 9 months.
Software Engineer – AI Services
We build AI-powered systems that analyze and evaluate contact-center conversations at scale, including Sentiment Analysis, Agent Empathy, and Conversation Scoring. Our services process over 10 million interactions daily worldwide.
The Genesys Israeli R&D center embraces a startup mindset in a big corporation, nurturing rich office culture, where we promote high ownership and impact, innovation blended with critical thinking, and continuous growth.
We are looking for great people who are team players to join our Tel-Aviv team. The work is challenging, creative and fast paced.
Responsibilities :
Work closely with AI research team to productionize models into scalable services
Build and maintain scalable services handling high-volume workloads
Design and develop high quality, efficient, testable software
Own features all the way from design and implementation to production
Actively participate in code reviews as a reviewer and author, kindly exchanging constructive comments
Embrace change and be ready to adapt to evolving requirements, technologies, and priorities
Take initiative in learning new technologies and improving existing systems
Requirements:
B.Sc. in Computer Science or equivalent
Detailed understanding of object-oriented concepts and design
Strong programming skills, particularly in Python or Java
Familiarity with microservices architecture
Excellent English communication skills
Nice to have:
2+ years of professional experience as software engineer
Cloud experience (AWS preferred)
Experience with LLMs or ML frameworks (PyTorch, TensorFlow)
Experience with CI/CD tools
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
