Why This Job is Featured on The SaaS Jobs
Partner sales remains a core SaaS growth lever, and this Senior Partner Sales Manager role sits squarely in that ecosystem. Genesys operates a cloud platform in the customer experience category, where indirect channels and technology services distributors can materially influence pipeline creation and deal velocity. The remit signals a mature partner motion with defined programs, enablement expectations, and regional accountability rather than an ad hoc alliances function.
From a SaaS career perspective, the work builds durable operating skills that translate across platform businesses: shaping partner strategy, driving joint demand generation, and aligning field sales with external routes to market. The emphasis on opportunity qualification and forecasting discipline reflects how subscription companies manage predictability, and the cross functional coordination element mirrors how SaaS revenue organizations connect product marketing, solutions, and operations around a shared pipeline model.
This role tends to suit professionals who prefer influence through ecosystems over direct selling alone, and who are comfortable balancing relationship depth with measurable commercial outcomes. It also fits someone who enjoys structured cadence with partners, clear target ownership, and navigating internal stakeholders to remove friction in registrations and engagements. Experience in adjacent cloud categories like CX, UCaaS, or contact center software aligns naturally with the domain context described.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Partner Sales Manager
Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences?
We are seeking a Senior Partner Sales Manager to grow our Indirect Channel (TSD Channels) in support of Genesys revenue goals. This role involves nurturing strategic partnerships and generating partner opportunities. You will be responsible for incentivizing, training, and enabling partners in your region, measured by monthly, quarterly, and annual opportunity pipeline and bookings.
We look for individuals who have a proven record of accomplishment of winning.
Why work for Genesys?
Develops and/or enhances relationships with TSD partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.
Identify key TSD partners of focus, specifically, pertaining to well positioned partners to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets. Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Partner Program, industry position, winning strategies and “Why Partner with Genesys”.
Serves as a thought leader, presenting to regional partners on industry trends, products and sales tools while proactively anticipating.
Coordinate and collaborate with cross-functional teams within Genesys (including solution consulting organization, product marketing, sales, sales operations, etc.) providing advanced experience and knowledge to proactively address partner needs (to create a world-class experience.
Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.
Proactively prevent issues or conflicts that may arise during opportunity registration. Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process.
Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.
What do you need to have?
Experience collaborating with partners in the TSD space.
Contact Center, CX, UCaaS and SaaS experience is a plus.
An initiative-taker with natural curiosity.
Ability to recruit and develop top partners in assigned regions.
Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy (MEDDPICC).
Interface at all organizational levels maintaining strong working relationships with others.
Extremely strong organizational and time management skills.
BS or BA degree or 8+ years equivalent work-related experience.
Ability to travel up to 50%.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$108,000.00 - $189,800.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
