Why This Job is Featured on The SaaS Jobs
Production Engineering sits at the heart of any large-scale SaaS platform, translating product demand into dependable service delivery. In Snowflake’s case, that means operating a cloud data platform where reliability is inseparable from customer trust, and where SLOs, release verification, and rapid detection tooling directly shape the day-to-day user experience. The Warsaw, on-site setup also signals close collaboration with core engineering groups rather than a detached support function.
For a SaaS career, this role builds durable systems thinking around operating multi-tenant services in production. The remit spans the full service lifecycle, automation for sustainable scaling, and incident learning through blameless postmortems, all of which are portable across modern subscription businesses. The blend of coding, observability, and capacity planning is especially relevant for engineers who want credibility in both software delivery and operational excellence.
This position tends to fit engineers who enjoy ambiguity in real-world systems, prefer measurable reliability outcomes, and are comfortable rotating into on-call responsibilities. It also suits those who like partnering with feature teams to set performance expectations, and who want their work to influence platform health rather than a single application surface.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Production Engineering team at Snowflake is responsible for driving the reliability tools and processes that ensure Snowflake consistently delivers a top-tier experience for its customers. This includes championing Service Level Objectives (SLOs) across all of Engineering, building the infrastructure necessary for rapid detection of reliability issues, and deeply engaging in system health verification after releases. We think about production reliability end-to-end: how do we proactively prevent issues, quickly detect and diagnose problems when they arise, and efficiently resolve them to minimize impact. We drive the culture of learning from every incident.
RESPONSIBILITIES
Improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
Scale systems sustainably by automation; Participate in changes that improve reliability and velocity.
Establish and practice low noise incident response rotations and blameless postmortems to prevent problem recurrence.
Write and review code. Develop documentation and capacity plans, and debug the hardest problems on large distributed systems.
Collaborate with software engineers to establish, maintain, and optimize functional and performance SLOs.
Participate in a 12x7 on-call rotation.
MINIMAL QUALIFICATIONS:
Bachelor's degree in Computer Science, a related technical field involving software engineering, or equivalent practical experience.
Proficient in at least one modern programming language, preferably Golang.
Systematic problem-solving methods, effective communication skills.
PREFERRED QUALIFICATIONS:
3+ years industry experience of building and supporting large scale systems in production.
Experience in modern observability tools and production monitoring practices.
Experience with containers and container orchestration systems such as Kubernetes
Experience in deploying, managing, and operating scalable and fault tolerant Linux infrastructure.
Hands-on experience with one of more public cloud providers (AWS, Azure, or GCP)
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
