Account Manager , EMEA

Coreplan • Full-time • Remote (Johannesburg, South Africa) • 1m ago

Why This Job is Featured on The SaaS Jobs

This Account Manager role sits squarely in a core SaaS motion: sustaining value after go live and translating product usage into long term customer outcomes. With CorePlan positioned as a specialist platform modernising operational workflows, the work is anchored in adoption and retention rather than one off delivery, which is a defining feature of subscription software. The EMEA focus and remote setup also signal a distributed, multi region customer base that is common for SaaS companies expanding internationally.

Career wise, the role builds durable SaaS skills around account health management, lifecycle communication, and turning qualitative feedback into actionable signals for Product, Sales, and Success. Managing a portfolio and running structured check ins develops the operating cadence used in mature CS organisations, while contributing to playbooks and process improvement creates exposure to how SaaS teams standardise repeatable post implementation outcomes.

This position tends to suit professionals who enjoy ongoing stakeholder ownership and prefer structured, proactive relationship management over transactional selling. It is a strong match for someone comfortable coordinating across functions, maintaining rigorous CRM hygiene, and staying close to customer workflows in a domain where software replaces legacy tools like spreadsheets and paper processes.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

🔍 About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role

We are opening expressions of interest for Customer Success Managers who will focus on owning the post‑implementation success of our customers.

This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.

You’ll work closely with Product, Sales and Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.

The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.

📋 Key responsibilities

Plan and coordinate post‑implementation tasks across the CS lifecycle.
Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
Proactively monitor account health, document key interactions and any actions taken to improve it.
Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
Continue to develop our post‑implementation playbooks, best practices and support processes.
When required, assist our support channels by leading conversations to escalate or resolve customer queries.
As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

You will thrive in this role if you have:

Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Experience working with complex software products.
Strong project management skills and comfort juggling multiple customers.
Excellent communication and stakeholder management skills.
A problem‑solving mindset and curiosity about how customers work.
Confidence using CRM and project management tools.
Mining industry experience would be a plus

🎁 Why our team love working here

High‑impact role in a product‑led, fast‑growing company expanding internationally.
Close partnership with customers who deeply care about what we build.
Supportive, outcome‑driven team with plenty of autonomy.