Why This Job is Featured on The SaaS Jobs
Production Engineering roles sit at the intersection of product promises and real-world uptime, which makes them especially relevant in SaaS where reliability is part of the customer experience. In Snowflake’s context as a large-scale cloud data platform, the emphasis on SLOs, detection, and post-release health checks signals work that directly shapes how a multi-tenant service performs under constant change.
For a SaaS career, this kind of remit builds durable expertise in operating software as a service rather than shipping software as a project. Ownership across the service lifecycle, automation for sustainable scaling, and incident learning practices translate across modern SaaS organizations, particularly those running distributed systems on public cloud infrastructure. The role also keeps engineering skills current through regular coding, deep debugging, and collaboration patterns that connect platform reliability to feature delivery.
This position tends to suit experienced engineers who prefer systems thinking and measurable operational outcomes, and who are comfortable balancing planned improvements with interruption-driven work. It fits professionals who value disciplined incident response, clear service objectives, and cross-team influence, and who want their technical impact to be visible in production behavior as much as in new features.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
The Production Engineering Team at Snowflake is responsible for driving the reliability tools and processes that ensure Snowflake consistently delivers a top-tier experience for its customers. This includes championing Service Level Objectives (SLOs) across all of Engineering, building the infrastructure necessary for rapid detection of reliability issues, and deeply engaging in system health verification after releases. We think about production reliability end-to-end: how do we proactively prevent issues, quickly detect and diagnose problems when they arise, and efficiently resolve them to minimize impact. We drive the culture of learning from every incident.
RESPONSIBILITIES:
Improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
Scale systems sustainably by automation; Participate in changes that improve reliability and velocity.
Establish and practice low noise incident response rotations and blameless postmortems to prevent problem recurrence.
Write and review code. Develop documentation and capacity plans, and debug the hardest problems on large distributed systems.
Collaborate with software engineers to establish, maintain, and optimize functional and performance SLOs.
Participate in a 24x1 on-call rotation.
MINIMAL QUALIFICATIONS:
Bachelor's degree in Computer Science, a related technical field involving software engineering, or equivalent practical experience.
Proficient in at least one modern programming language, preferably Golang.
Systematic problem-solving methods, effective communication skills.
PREFERRED QUALIFICATIONS:
6+ years industry experience of building and supporting large scale systems in production.
Experience in modern observability tools and production monitoring practices.
Experience with containers and container orchestration systems such as Kubernetes
Experience in deploying, managing, and operating scalable and fault tolerant infrastructure.
Hands on experience with one of more public cloud providers (AWS, Azure, or GCP)
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
