Why This Job is Featured on The SaaS Jobs
Customer Success roles in vertical SaaS are often where product value is proven in the real world, and this position sits squarely in that zone. Supporting Dental Service Organizations on an AI-driven platform places the work at the intersection of regulated healthcare workflows and enterprise software adoption, where outcomes depend on both domain credibility and disciplined account management. The Cairo location also signals a locally anchored presence for customers who operate in-market.
For a long-term SaaS career, this kind of remit builds durable operating muscle: onboarding complexity, adoption measurement, and renewal risk management across a portfolio of accounts. It also creates repeated exposure to cross-functional problem solving with product and engineering, which is where Customer Success can develop into roles in solutions consulting, CS leadership, or product-facing customer advocacy. The emphasis on monitoring customer health and surfacing feedback aligns with modern SaaS retention and expansion motions.
This role tends to suit professionals who like structured follow-through, clear communication, and translating customer goals into repeatable playbooks. It is particularly relevant for practitioners who want to apply clinical context to software outcomes, and for SaaS-minded operators who prefer being accountable for customer impact rather than purely transactional selling.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Employment Type
Full time
Department
Sales & Marketing
Lead the Future of Dentistry.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
The Role
We’re looking for a detail-oriented Customer Success Manager who will be responsible for ensuring the success and growth of our DSO customers using Overjet’s software platform. This person will be integral to the success of our enterprise clients, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.
Please note that this role will be paid in USD.
Responsibilities
Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.
Qualifications
Currently a practicing dentist in Egypt
3+ years of professional work experience. Experience in B2B SaaS owning a high volume book of business and / or in dentistry is preferred.
Excellent communication and interpersonal skills
Exceptional organizational skills
Excitement to learn about artificial intelligence and dentistry
Strong work ethic to achieve results in a high-growth startup environment
Overjet's Values
Company Recognition
EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
