Why This Job is Featured on The SaaS Jobs
This Digital Designer role stands out in SaaS because it sits close to product adoption rather than pure brand marketing. The work is positioned within an AI video platform used by large enterprises, where design choices directly influence how customers create content in-browser and how consistently the product is represented across organisations and regions. The emphasis on templates and corporate storytelling reflects a mature SaaS use case where repeatability, governance, and scale matter.
For a SaaS career, the value is in learning how design supports retention and expansion through enablement, not just acquisition. Working within a customer services content creation function exposes common SaaS realities: designing for many stakeholders, balancing brand systems across multiple customer identities, and producing assets that must perform across languages, teams, and rollout contexts. Experience here transfers well to SaaS roles focused on lifecycle, customer education, and product-led adoption.
This position is best suited to a mid-level designer who prefers end-to-end ownership and can collaborate comfortably with cross-functional partners. It will fit someone who enjoys precision, iteration, and maintaining coherence across a growing library of reusable assets, and who is motivated by practical design outcomes tied to enterprise usage.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
This role will be a key player in enabling us to support and grow our most valued customers in the French market. You will not only create high-quality design work, but shape how enterprise customers in France and wider EMEA adopt, perceive, and scale Synthesia across their organisations.
We seek a highly skilled and creative Mid-weight Designer to join our Customer Services Content Creation Team. As a key player in our mission to empower everyone to make video content without cameras, microphones or studios, you will be responsible for crafting corporate templates and leveraging your skills to unlock bespoke visual storytelling. This role requires a hands-on worker with a keen eye for detail and devotion to high-quality solutions.
Our Customer Services Content Creation Team is at the heart of our business and responsible for the creation of a brand-new lineup of products that will empower some of the world's largest companies to create video entirely in their browser.
What you will be doing
Lead end-to-end project execution, from concepting to delivery.
Strong communication skills (verbal and visual) to effectively convey ideas to cross-functional internal teams.
Develop visually striking projects, respecting and maintaining a cohesive brand identity from multiple companies.
Collaborate in a fast-paced environment, contributing ideas and accepting changes as part of the process.
Stay abreast of industry trends, infusing innovation into your design approach.
We'd love to hear from you if...
Fluent in French (native or bilingual proficiency required)
Proven 4+ years of design experience with a portfolio demonstrating high-quality work.
Creative mindset with strong multitasking abilities.
Passion for motion graphics, branding, and typography.
Proficiency in Figma, Photoshop, and Illustrator.
Intermediate knowledge of After Effects and Premiere Pro.
Experience in presentation design is a plus.
Strong organisational skills.
Support a quiet ego mentality and being at ease with team members updating your work.
Why Join Synthesia?
Imagine joining Airbnb, Stripe, or Figma when they had product-market fit, but the world hadn’t completely realized it yet. That’s where Synthesia is today. We hire the smartest, kindest, and most unrelenting people and let them do their best work—without distractions.
Learn more about our culture and principles here.
Location: LON or UK Remote
UK Benefits
📍A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday
💸 A competitive salary + stock options
🏝 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)
🏥 Private healthcare through AXA, including mental health support through the Stronger Minds service
❣️ Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings
🚲 Cycle to work scheme
🥳 You will join an established company culture with optional regular socials and company retreats
🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
👉 You can participate in a generous recruitment referral scheme if you help us to hire
💻 The equipment you need to be successful in your role
